Customer Service Team Lead
2 meses atrás
**¿Dónde trabajarás?**:
The company is a multinational located in Maia.
**¿Qué harás?**:
- Your day-a-day:
- In this role, you will manage a Back Office team for the Dutch market
- In addition, you will ensure that processes are in place, are followed and update
- You will be responsible to ensure that the team handles customers' orders and complaints and addresses to the right department
- You will follow team results, KPIs and make sure that they are sustainable.
- Moreover you will have monthly escalation meetings
**¿A quién buscamos?**:
- Requirements:
- You speak fluently Dutch and/or English
- For this role, you need a University degree or minimum Secondary High school complete
- You know SAP and Office Tools
- Further, you have experience in managing teams and you are a good and persuasive communicator
**¿Qué ofrecemos?**:
- Competitive Salary + Benefits;
- Offices that adapt to your needs, with collaborative spaces
- Specific training in your field of activity;
- Multinational and dynamic environment;
**¿Necesitas + info?**:
Inês Gago- (+34) 936 06 57 00 ext. 124
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