Customer Support Agent

3 semanas atrás

Lisboa, Portugal Otonomee Tempo inteiro

**Your mission**:
We are looking for a **Customer Support Agent** to join the team.

This role is diverse and is best suited to someone that enjoys getting involved and being hands on.

**WHAT YOU'LL BE DOING**
- Investigate customers' queries with curiosity to solve problems quickly.
- Meet KPIs set by your manager and thrive on exceeding them.
- Interact with customers daily and accurately resolve customer queries, through clear communication and in a timely manner.
- Investigate customer queries and work closely with the product and engineering team for additional support when required.
- Thoroughly understand our product from the customers point of view and learn all new features and functionality as they are released to ensure you can help our customers.
- With support from your team, be proactive and willing to suggest improvements for consideration on our roadmap that will improve the overall UX.
- You may be required to interact with the suppliers and distributors on occasion.
- Carry out any other duties requested by the line manager in relation to the role.
- Understand and comply with the key objectives of the company

**Your profile**:

- ** You have** 1+ years as a Customer Support Agent in a tech company.
- ** You are** Fluent in English, in both written and verbal communication with excellent phone etiquette, additional language a bonus.
- ** You are** Friendly, kind and curious demeanour.
- ** You are** a quick Learner, adaptable and able to work in an agile environment.
- ** You have** Experience using helpdesk software and remote support tools
- ** You have** Knowledge of payments echo system and Zendesk a big advantage.
- ** You can** take on board new processes and embed a culture of continuous improvement.
- ** You are** proven to be organised, methodical and rigorous.
- ** You are** a team player able to develop great relations with co-workers
- ** You have** remote working experience and capabilities.

**Why us?**:

- Fully remote work (based in Portugal)
- A competitive salary
- WFH allowance
- Meal Allowance
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.

**About us**:
Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

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