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[pu] Spanish Technical Support Specialist
7 meses atrás
**About us**:Konecta is a multinational company specializing in Business Process Outsourcing (BPO), handling tasks from front office and back office internal operations to the management of external agents' activities. Our focus on quality, excellence, and innovation reflects our commitment to society.
**Key Responsibilities**:
This is a full-time on-site role for a Technical Support Specialist.
The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service.
**Requirements**:
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Satisfaction skills
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Bachelor's degree in Information Technology or related field
- 2/3 years of professional experience providing L2 support
- Experience with CRM tools and customer support software is a plus
- Native in **Spanish** (mandatory)
- Fluent in English (mandatory)
**What we offer**:
- Full-time position.
- Attractive remuneration, including a base salary, meal allowance, and an appealing productivity bonus.
- Professional development and training opportunities.
- Excellent chance to work in a renowned multinational company.
**Location**:The position is based in Sete Rios (Lisboa).
**Job Type**:Full-time, Integral
Join us in delivering exceptional customer support to our international markets and make a difference in the world of Tech.
Idioma:
- Sueco (obrigatório)
- Português (preferencial)
- Inglês (preferencial)
