Human Resources Coordinator

Há 3 dias

Lisboa, Portugal Sitel Group Tempo inteiro

**Human Resources Coordinator - Lisbon, Portugal**:

- Req ID#: 211508- Lisboa, Portugal, PT**Human Resources Coordinator - Lisbon, Portugal**:

- Human Resources**Learn, Lead & Grow at Sitel Group®**:
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- **GROW AS YOU GO. **We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- **BE BOLD, BE YOU. **#SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- **WORK TOGETHER TO MAKE AN IMPACT. **We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- **GAIN STABILITY, EXPAND POSSIBILITIES. **We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- **MAXIMIZE YOUR EXPERIENCE. **We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

**About Sitel Group®**

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

**Come and work with us.**:
We are looking for a talented **Human Resources Coordinator** to join our HR team.

As a **Human Resources Coordinator**, your daily responsibilities will include:

- Provide support for a broad range of HR activities and procedures
- Support HR team in delivery of overall responsibilities, such as with HRIS administration and employment record-keeping/files maintenance, ensuring compliance, data integrity and information security
- Ensuring the compliance of mandatory procedures, such as Health & Safety, employees' schedules, annual vacation plan and Labor Contracts
- Ensuring compliance with Start and Exit processes - Social Security and ACT communications
- Conducting audits of HR programs and recommending possible actions to improve existing processes
- Supports retention initiatives, such as retention meetings with employees
- Keep tracker all causes of employee absenteeism and attrition
- Participate and promote company's engagement activities/ initiatives

To succeed in the role, **you will need to have**:

- Advanced level of** English** (at least C1) both verbal and written
- Excellent interpersonal/customer service skills
- Ability to work independently and with a cross functional team
- Excellent verbal and written communication skills
- Excellent organization skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office
- Ability to be flexible, adaptable to change and thrive in a team environment
- High knowledge of all human resources functions including, employee relations, compensation, HRIS, benefits, employment laws, compliance issues, etc
- Demonstrated critical thinking, problem-solving and employee relation abilities
- Ability to maintain high level of professionalism and confidentiality

**Education and experience**
- Preferable college degree or related work experience
- 3 years’ experience in human resources or related field
- Customer Support Industry experience will be a plus

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support

**Benefits.**:
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employmen

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