Service Delivery Manager
Há 5 dias
SERVICE DELIVERY MANAGER - IT TEAM LEADER (JOB NUMBER: 2209CIBIT12591)
**About the job**
- Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the organization, in terms of performance, motivation and professional growth. Additionally be responsible for service continuity and availability and for steering the run performance
**Your Main Activities Are**
- Manage the activity from a business and team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team's results
- Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives
- Support, develop and empower team members, focusing the attention on their individual skillset, aspirations and development needs, in order to capacitate them to the current role and future challenges
- Management of all team members and organization related topics: Workload planning and distribution (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation
- Guarantee communication with the Business
**Profile and Skills to Success**
- Personal Impact/Ability to influence
- Ability to inspire others & generate people's commitment
- IT - Business/IT relationship
- IT - Production operation steering
- Client focused
- Ability to collaborate/Teamwork
- English (Fluent)
- Professional Experience in Information Technology ([5 - 7] years)
- Bachelor's (3-5 years) in Information Technology and Computer Science
LI-Hybrid
**Why joining BNP Paribas?**
- **Leading banking institution**
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
**Primary Location**: PT-11-Lisbon
**Job Type**: Standard / Permanent
**Job**: OPERATION PROCESSING
**Education Level***: Bachelor Degree or equivalent (>= 3 years)
**Experience Level***: At least 7 years
**Schedule**: Full-time
**Entity***: PRT - CIB
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