Onboarding Coach

4 semanas atrás

Lisboa, Portugal Third-Party Job Posts Tempo inteiro

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:

- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Onboarding Coach.**

We're looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an **Onboarding Coach**, you will make our company motto of "more reservations, happier guests" a reality by providing outstanding hospitality support and onboarding to our customers around the world. Please also note that this is an entry-level position.

**Location**:Remote

**What You Will Do**:

- Follow up with new accounts and assist with the onboarding process
- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
- Partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
- Troubleshoot and make outbound calls for escalated issues and onboarding calls
- Use training materials to keep up-to-date with the latest system updates
- Attend company-wide online training sessions
- Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
- Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
- Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.
- Gather client feedback and requirements for future releases of the software.
- Enter critical support and activity notes in salesforce
- Help create and/or translate new tutorials as needed by contributing content to the database of support articles

**You'll Succeed With**:

- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles, and/or Online Travel Agency or Hospitality technology experience
- Helpful to have experience with Zendesk, Salesforce, hospitality technology such as property management systems.
- Experience in hospitality/tourism
- Communication skills and a positive attitude
- Fluent English & French
- Problem-solving skills and emotional management
- More than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you

**Company Awards to Check Out**:

- Best Places to Work | HotelTechReport (2018-2023)
- Best PMS | HotelTechReport (2021-2023)
- Technology Fast 500 | Deloitte (2023)
- Fastest Growing Companies | Inc. 5000 (2022)
- Best Startup Employers | Forbes (2022)
- Best Remote Companies to Work | BuiltIn (2022)
- Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an

  • Onboarding Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach. We're looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach , you will make our company...

  • Onboarding Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudbeds Tempo inteiro

    Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach. We're looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach, you will make our company...

  • Onboarding Coach

    4 semanas atrás

    Lisboa, Portugal Cloudbeds Tempo inteiro

    Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach. We're looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach, you will make our company...

  • Onboarding Coach

    4 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Onboarding Coach. We're looking for Onboarding Coaches who want to disrupt the travel industry and love to travel as much as we do. As an Onboarding Coach , you will make our company...

  • Onboarding Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Onboarding Coach

    3 semanas atrás

    Lisboa, Portugal Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Coach

    2 semanas atrás

    Lisboa, Portugal Nike Tempo inteiro

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Nike Tempo inteiro

    Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Customer Onboarding Manager

    4 semanas atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Senior Agile Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tb By Daimler Trucks & Buses Tempo inteiro

    Hey there,Welcome to – we are building sustainable transportation solutions in a hybrid work setup. Join us – we are looking for youAs aSenior Agile Coach, you will play a key role in leading initiatives related to Agile methodologies and coaching teams to drive a strong Agile culture, as well as increased organizational growth and success. You will...

  • Agile Coach

    4 semanas atrás

    Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    **Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want...

  • Agile Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Ready to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help...

  • Contact Center Sales Coach

    2 semanas atrás

    Lisboa, Portugal Salt Services Tempo inteiro

    1. Sales Coaching: - Coach sales reps one-on-one to boost sales skills, product knowledge, and adherence to processes. - Offer feedback to help reps overcome challenges and hit sales targets. - Tailor coaching plans to each rep's needs and performance. 2. Training and Development: - Develop and deliver training on sales techniques, objection handling, and...

  • Senior Agile Coach

    4 semanas atrás

    Lisboa, Portugal Tb.Lx By Daimler Trucks & Buses Tempo inteiro

    Hey there,Welcome to tb.lx – we are building sustainable transportation solutions in a hybrid work setup. Join us – we are looking for you! As aSenior Agile Coach, you will play a key role in leading initiatives related to Agile methodologies and coaching teams to drive a strong Agile culture, as well as increased organizational growth and success. You...

  • Agile/devops Coach

    3 semanas atrás

    Lisboa, Portugal Dellent Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services. We are looking for...

  • Retail Training Coach

    2 semanas atrás

    Lisboa, Lisboa, Portugal Pandora Tempo inteiro

    Retail Training Coach Porto, Portugal Scope - North Area Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a...

  • Retail Training Coach

    4 semanas atrás

    Lisboa, Portugal Pandora Tempo inteiro

    Retail Training Coach Porto, Portugal Scope - North Area  Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through...

  • Retail Training Coach

    4 semanas atrás

    Lisboa, Lisboa, Portugal Pandora Tempo inteiro

    Retail Training Coach Porto, Portugal Scope - North Area Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a...

  • Retail Training Coach

    4 semanas atrás

    Lisboa, Portugal Pandora Tempo inteiro

    Retail Training Coach  Porto, Portugal  Scope - North Area     Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the...