Shopping Centre Operations Manager

3 semanas atrás

São João da Madeira, Portugal CBRE Tempo inteiro

Posted- 14-Mar-2024- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance- Location(s)- Sao Joao da Madeira - Aveiro - Portugal- CBRE Portugal is looking for a **Operations Manager** to be part of a Property Management team responsible for one Shopping Centre in **São João da Madeira**.**ABOUT THE ROLE**

The Operations Manager will report hierarchically to the Shopping Centre Director and functionally to the Head of CBRE’s Property Management Technical Department.-
The Operations Manager will help in the preparation of tender processes, hiring and management of third party services related with Facilities Management, such as Maintenance, Human Security, Electronic Security, Cleaning, Gardening and Landscaping, Pest Control, etc.- The Operations Manager participates not only in the tender processes for regular services, but also for occasional services, such as construction works, upgrades or repairs of the technical infrastructures, managing the entire process, from tender to works monitoring, reception and guarantees supervision. He/she will also have to perform, follow and report internal and external technical inspections of the assigned portfolio, ensuring that the assets meet with all regulations and legal requirements.Close monitoring and management of Utilities, such as Energy and Water will also be part of the set of roles for this position.**TECHNICAL ROLE**
- Ensure asset’s systems & equipment availability and operation in optimum and efficient conditions, including mechanical and electrical equipment.
- Participate in the definition of the preventive maintenance plan ensuring its suitability for every type of asset and its systems and equipment, to achieve the best outcomes at the most cost-effective solutions.
- Evaluate all proposed corrective works in the facilities concerning its suitability, technical approach, tenant’s operations impact and costs.
- Participate in the definition and monitoring of the SLA’s and the KPI’s that will be agreed with the service providers to ensure the service is properly served.
- Preparation of general and technical requirements (technical specifications documents) for tender processes. Undertake property inspections to ensure internal, client and building compliance.**MANAGEMENT ROLE**
- Prepare, control and execute the service charges budget and investment plan.
- Ensure that all Service Level Agreements are accomplished by the providers.
- Participate in the internal service providers’ evaluation programme.
- Tender, analyse, award, coordinate and monitor operations, repairs and construction works. Prepare regular reporting regarding the asset condition and fulfill of legal and technical requirements.**OTHER DUTIES AND RESPONSIBILITIES**
- Participation in certification processes related with sustainability, energy, health and safety or environmental standards (ex: LEED, BREEAM, ISO 50001, ISO18001, ISO 1400, etc.).
- Deal with visitors and tenants queries and claims.
- Ensure legal compliance of the assets regarding all technical, environmental and health and safety requirements.
- Participate in the definition of improving strategies for systems & equipment operation, regarding economical, energy and environmental aspects.
- Develop and solidify existing relationships with clients ensuring high satisfaction levels. Identify opportunities for innovation, service development and cross-selling services.**PROFILE**
- Engineering background with at least 5 years of experience in property, maintenance or facilities management, especially in the Retail sector. Knowledge and experience in Health and Safety at work procedures will be considered a plus.
- Must have excellent written, verbal and presentation skills. Other requirements include strong IT skills (CAD, MS Word, MS Excel & MS PowerPoint) and self-supporting for document production.

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