Arabic Team Manager

2 meses atrás

Lisboa, Portugal Sitel Tempo inteiro

**Arabic Team Manager - Lisbon, Portugal**:

- Req ID#: 369606- Lisboa, Portugal, PT- Job Description:
**Come and work with us.**:
We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As an **Arabic Team Manager** in this project, your daily responsibilities will include:

- Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
- Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
- Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.

To succeed in the role, you will need to have:

- Native or proficient level of **Arabic **(mandatory)
- Proficient level of **English **(mandatory)
- Good knowledge of Portuguese would be a plus
- Evidence of effective interpersonal, coaching, and leadership skills.
- Excellent telephone, keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective time management.
- Ability to organize and prioritize, set priorities and multi-task.
- **Must hold EU citizenship or valid work permit for Portugal**:
**Knowledge/abilities**
- People-oriented
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Education and experience**
- Bachelor’s degree or directly related work experience
- Previous relevant experience as Team Manager

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support
- **Availability to work from 7 Rios site (mandatory)**

**Benefits.**:

- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Segment**:Performance Management, Manager, Human Resources, Management

  • Arabic Team Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Arabic Team Manager - Lisbon, Portugal: Req ID#: Lisboa, Portugal, PT Job Description:Come and work with us:We are looking for a talented and accomplished Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their...

  • Arabic Team Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Come and work with us.We are looking for a talented and accomplishedTeam Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As anArabic Team Manager in this project, your daily responsibilities will...

  • Arabic Team Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Come and work with us.We are looking for a talented and accomplishedTeam Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As anArabic Team Manager in this project, your daily responsibilities will...

  • Arabic Team Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Come and work with us.We are looking for a talented and accomplishedTeam Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As anArabic Team Manager in this project, your daily responsibilities will...

  • Arabic Team Manager

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Team Manager

    Há 4 dias

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Team Manager

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.**: We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Speaking Team Leader

    4 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Job Description Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has an urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. We are recruiting...

  • Arabic Speaking Team Leader

    3 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Job Description Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has an urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. We are recruiting...

  • Arabic Team Manager

    3 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our **client** is a world market leader gaming brand of home video game...

  • Arabic Team Manager

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Team Manager

    3 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Speaking Team Leader

    Há 6 dias

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Job Description Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has an urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. We are recruiting...

  • Arabic Team Manager

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Team Manager

    2 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished **Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As an **Arabic Team Manager** in this project, your daily...

  • Arabic Speaking Team Leader

    48 minutos atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Job Description Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has an urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. We are recruiting...

  • Arabic Speaking Team Leader

    47 minutos atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Job Description Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has an urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. We are recruiting...

  • Project Portfolio Manager

    Há 7 dias

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Arabic speaking Project Portfolio Manager for their Lisbon offices. Position: Project Portfolio Manager Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Serve as a trusted...

  • Arabic Customer Service Host

    Há 3 dias

    Lisboa, Portugal Language Recruiters Tempo inteiro

    Job Description Join Our client's vibrant Customer Support Department as an Arabic speaking Customer Service Host in Lisbon, Portugal who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client's businesses. At the heart of our client are its people, as the organization believes its...

  • Arabic Customer Service Host

    52 minutos atrás

    Lisboa, Portugal Language Recruiters Tempo inteiro

    Job Description Join Our client's vibrant Customer Support Department as an Arabic speaking Customer Service Host in Lisbon, Portugal who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client's businesses. At the heart of our client are its people, as the organization believes its...