Arabic Team Manager

2 meses atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented and accomplished
**Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As an
**Arabic Team Manager** in this project, your daily responsibilities will include:

- Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI's.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
- Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
- Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.

To succeed in the role, you will need to have:

- Native or proficient level of **Arabic **(mandatory)
- Proficient level of **English **(mandatory)
- Good knowledge of Portuguese would be a plus
- Evidence of effective interpersonal, coaching, and leadership skills.
- Excellent telephone, keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective time management.
- Ability to organize and prioritize, set priorities and multi-task.
- **Must hold EU citizenship or valid work permit for Portugal**:
**Knowledge/abilities**
- People-oriented
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Education and experience**
- Bachelor's degree or directly related work experience
- Previous relevant experience as Team Manager

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support
- **Availability to work from 7 Rios site (mandatory)**

**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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