Client Services IT

7 meses atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**:
Site IT liaison for local ownership of IT Infrastructure & Operations as well as the engagement with different LOB areas. The IT Location responsible role has a dotted reporting line to the IT Team Leader for the location and directly reports to the IT Unit Manager for all HR topics.

The IT Location responsible manages the daily operations of IT Infrastructure projects and maintenance. They will work with external vendors to plan and implement a variety of IT systems, such as AV technologies, networks, and servers. SAP has centralised teams of experts for the different areas so deep knowledge of Networks and Servers is not required, the role will focus on managing the on-site activities and projects related to these areas.

The IT Team leader’s primary responsibility is to ensure the smooth operation of the business and that the IT service offerings meet the requirements of the lines of business in the location. The IT Team leader will set the tasks and objectives for the IT Location Responsible for meeting the local requirements. Where needed, the IT Location responsible will act as a substitute for the IT Team Leader in cases of vacation and other absences. The role strongly focuses on communications, building relationships, project management, and empathy for the customers we support. General IT support activities are not in scope for the role as this is an outsourced service within SAP, but a strong IT support background is essential for the role.

**Understands & Expectations**
- Follows guidance from Team Lead/UM regarding IT needs for site/country
- Complies with IT processes and governance framework
- Manages local Onsite daily IT Operations
- Understand Local LOB Needs
- Establishes rapport with the LOB's and key stakeholders
- Various roles of our Managed service provider & DTMS Governance model
- The operational model of onsite support

**Accountable for & Defines**
- CMT (Crisis Management) duties
- Working with Team Lead & IT controller on budget allocation
- Keeping IT Tools up to date and giving feedback on regional projects
- Making sure IT services invoices are received and sent to the Team Lead (WAN, Telco Fixed Lines etc.)
- Assisting regional projects
- Local management of IT Infrastructure (MR, Technical network rooms, Servers,...)
- Accountable for office buildout activities
- Provision of central and Local IT services
- Ensuring compliance with processes
- Local Asset Management

**Delivers & Tasks**
- Collaboration with Regional Service Experts and Regional Delivery Experts on operations
- Delivery and implementation of local projects
- Regular communication with the business
- Identifying knowledge gaps, help create KBA.
- Process enhancement
- Verify monthly approval and posting of invoices for IT Resources
- Record monthly accomplishments
- Mobile Fleet administration

**Works with & influenced by**
- Global Teams (e.g. OTX, ONT, CSD)
- Engagement with Local Management
- Service Owners, RDE's & RSE's
- UM & Team Lead

**Skills & Competencies**
- Agile Fundamentals
- Problem / Escalation management
- Project management
- ServiceNow Experience
- Communication skills for LOB interactions

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 396387 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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