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English Customer Delight

4 semanas atrás

Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is recruiting **English Talent** for our prestigious client in Lisbon.

Position : _**English Customer Delight - Social Media M/F**_

**Project**:
Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?
Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.

**Responsabilities**:
Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
Provide pre and post-sales support for all self-service products;
Provide product and tool support to enhance clients’ experience;
Identify trends and solve problems facing multiple SMB clients;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
Provide vital product insights and feedback from our customers to engineering.

**Profile**:
Fluent/Native English speakers (minimum C1);
Familiarity with online advertising products and social media (preferential);
+1 year working in a customer support related role (preferential);
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Availability Monday to Sunday, including rotating weekends;
Experienced in Call Center environment / Customer Support role;
Ability to multi-task and work under pressure.

**Offer**:
Availability to work from Monday to Sunday, 7 am to 10 pm;
**Work in Offices (Entrecampos)**;
Excellent work opportunity in a leading multinational company;
Stable work and career progression;
Intensive training and integration phase;
Private health insurance after 6 months of employment;
Contract with: base salary + Christmas and Holiday bonuses + lunch allowance + bonus (due to KPIs);
Fixed-term, renewable employment contract;
Long-term career opportunities;
Free organized sport activities and events.

**Salary**: 990.00€ - 1,200.00€ per month

Application Question(s):

- Availability to start immediately

**Education**:

- High school or equivalent (required)

**Experience**:

- Social Media: 1 year (preferred)

**Language**:

- English C1 minimum (required)

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