Customer Program Manager

6 meses atrás

Amadora, Portugal NOKIA Tempo inteiro

**Come create the technology that helps the world act together**
- Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**
- As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
- As a
- ** Customer Program Manager **you will deliver projects / programs within agreed scope, budget, schedule, and quality to large international telco operators. You will lead the projects throughout all phases, starting from delivery approach identification to completion, care, operation while nurturing a good customer relationship.
- In addition, the Program Manager will liaise on a daily basis with Director and CTO Levels (client side) as well with Technical Managers, Solutions Architects, Business Delivery Managers (internal stakeholders).
- This role is an excellent opportunity to implement cutting edge technologies (cloud, virtualization) enabling the digital transformation to well know clients based all over the world.

**What you will learn and contribute to**
- Are you passionate about solving problems?
- As part of our team, you will:

- Manage customer program: project resources' allocation, lead the project team (30-50 resources), monitoring the project budget to secure gross margin and ensure project schedule adherence.
- Plan customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Participate in pre-sales and sales process activities, as well explore upselling and cross-selling opportunity
- Prepare a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Ensure that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Monitor, control and report KPIs defined in customer contract.
- Ensure data in all project-related tools and repositories is kept up-to-date and with high quality.
- Conduct thorough risk management for all project risks and opportunities.
- Complete the project closure and / or handover.

**Your skills and experience**
- You have:

- Fluent in Business English
- Experience in a Project Management role
- Previous experience managing customers at CxO or Director levels
- Strong business accumen and interpersonal skills
- Knowledge in managing budget and project financial performance and forecasts
- Experience working in the telco or technology industry
- It would be nice if you also had:

- PMI PMP certificate
- Prince2 certificate
- ITIL

**What we offer**
- Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. #LI-Hybrid- #LI-Hybrid**Nokia is committed to inclusion and is an equal opportunity employer**
- Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
- At Nokia, we act inclusively and respect the uniqueness of people.- Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- We are committed to a culture of inclusion built upon our core value of respect.- Join us and be part of a company where you will feel included and empowered to succeed.

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