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Arabic Quality Analyst
3 semanas atrás
**Role overview**
We are looking for a strong collaborator with an innovative mindset to join our team as the Quality Analyst. This position is responsible for monitoring, analyzing trends, giving constructive feedback and suggesting process improvement based on the latest trends/behavior of the process flow.
**Requirements**:
- 1 - 2 years of quality analysis experience in contact center environment
- Fluent in Arabic (C1) & English (B2)
- Passion for management review of quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisal, etc.
- Comfortably communicate with all levels of management, especially during calibration sessions both internally and externally
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflows
- Demonstrated proficiency in multitasking and prioritization
- Excellent written and verbal skills
**Responsibilities**:
- Manage investigations of escalations of inaccurate decisions to understand the root cause(s)
- Mentors the team on the use of audit tools and systems
- Work closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market
- Deliver “just-in-time” training to the team on new or changing policies as well as “refresher” training on existing policy on an as-needed basis
- Actively re-review support accuracy audits to ensure consistency and alignment with internal standards and policies
**Offer**:
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation package*
- Relocation package only applies to Expats
**Employee Status **:Full Time Employee
**Shift **:Day Job Monday-Friday
**Travel **:No
**About Cognizant**
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Jan 23 2023
**About Cognizant
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