Customer Support Technician

Há 7 dias

Porto, Portugal Cegid Tempo inteiro

**A propos de nous **:Venez vivre des expériences variées, rejoignez-nous
Cegid, c'est un groupe international de plus de 4400 collaborateurs dans plus de 20 pays qui accompagnent les professionnels des métiers de l'Expertise-Comptable, de la Paie et des Ressources Humaines, de l'ERP, de la fiscalité et du Retail.
Cegid conçoit des solutions de gestion utiles et innovantes pour ses clients, afin de devenir leur partenaire préféré en comprenant leur métier et leurs enjeux pour permettre aux clients de transformer leurs défis en opportunités.
Les valeurs de Cegid : s'engager ensemble, s'inspirer de nos clients et explorer toujours.
Chaque histoire est différente au sein de Cegid, à vous de créer la vôtre

**Description du poste**:
**Filière métier**:
Support client

**Intitulé du poste**:
Customer Support Technician F/H/NB

**Type contrat**:
Contrat à durée indéterminée

**Description de la mission**:
As part of the Retail business unit, you will join the 9-strong Customer Support team and work with our customers who use the **YourCegidRetail** solution.

Your main mission will be to assist and troubleshoot our customers on the system environment and the use of our management software solutions for our **French** and **international** Retail customers.

As a Customer Support Technician, you will:

- Take charge of the customer's request, provide a response and, depending on the case, either provide a solution or transfer it,
- Handle customer requests in compliance with the service contract, whatever the channel (incoming call, portal, chat),
- Follow up customer requests in accordance with the instructions given,
- Alerting recurring calls and informing the hierarchy in the event of difficulties, disputes or anomalies,
- Draft FAQs (frequently asked questions),
- Report your activity using the tools at your disposal.

**Profil**:

- You have a degree in IT or you have skills in this field (Windows environment),
- You're keen to understand our customers' needs and provide a functional and technical response.
- Customer service is at the heart of your values,
- You are a rigorous person with good interpersonal and writing skills, as well as a good ability to summarise,
- You have a good command of English or Italian, enabling you to provide information to international customers by telephone.
- In addition to your professional skills, we're looking for talented people who want to express their potential and open up new possibilities with us Above all, it's your curiosity, your team spirit and your sense of customer service that will make the difference._

**Avantages**:
Food subsidy (meal card),

Hybrid teleworking (3 days office / 2 days teleworking),

Numerous opportunities for career development and internal support plans

**Notre processus de recrutement**:
The Talent Acquisition team is committed to offering you a fast and smooth recruitment process:

- An initial 20-minute interview (by telephone or team) with the recruiter to introduce you to the position and understand your career plans,
- A job interview to go into the details of the position and meet your future manager,
- A final HR interview to get to know you even better and help you plan your career with Cegid.

**Localisation du poste**:
**Localisation du poste**:
Europe, Portugal

**Lieu**:
Porto

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