Junior Workforce Solutions Specialist

3 semanas atrás

Porto, Portugal FARFETCH Tempo inteiro

**OPERATIONS**

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments, and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

**WORKFORCE MANAGEMENT**

Workforce Management (WFM) is an integrated set of processes that are used to optimize productivity, efficiency, and consistency at an individual, departmental, and cross-functional level. As a Support & Solutions team, we support the business side of Operations including Customer Service, Partner Service, Customer Operations, and other business units within Farfetch. We are a global team working 24/7 across all regions including Porto, Lisbon, London, Los Angeles, Tokyo, Moscow, São Paulo, Shanghai, and Hong Kong.

**THE ROLE**

Reporting to the Workforce Management Support & Solutions Lead, you will be responsible for developing, facilitating, and leading Continuous Improvement initiatives and offering Internal Consulting expertise to the Customer Support tools. You will foster cross-team collaboration, manage stakeholders and be a point of contact with external providers.

WHAT YOU'LL DO
- Working with AGILE methodology in a multidisciplinary team, you will act as the point of contact between internal stakeholders and external providers;
- Identify and analyze possible improvements within our company;
- Support/Lead and facilitate innovative opportunities on our tools, as well as help map all internal working processes;
- Comfortably read, create, and extract high-level reportsTroubleshoot and report to providers issues that occur in some tools our agents use;
- Lead and/or facilitate project management efforts;

WHO YOU ARE
- Someone with an analytical and problem-solving mindset, and keen to continuously learn and discover better ways to work with our tools;
- Proficient in written and spoken English;
- Flexibility in schedule; must be available to work possible evenings, weekends, and holidays when needed by the team (due to the nature of our global team)
- Knowledge of Workforce Management Processes would be preferred.

Before Applying

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