Global Delivery Head of Applications

4 semanas atrás

Lisboa, Portugal Fujitsu Tempo inteiro

At Fujitsu, we have embarked on an integrated approach to digitally transform business and practices to strengthen company competitiveness. A critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations.

The GDU Head of Applications will be responsible for implementing, leading, managing and developing the Applications Service Line and contributing to the transformation, that supports large-scale adoption of automation, leverages latest technologies and supports standardized delivery methodologies across all Global Delivery Centers (GDCs).

The GDU Head of Applications scope covers Business Application Development / Management of bespoke (multiple technologies) and Enterprise Applications, including SAP, ServiceNow, Salesforce (3S).

**Your responsibilities**:

- Lead, manage and develop the Application Service Line to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit.
- Develop and implement competitive cost models to improve win rates and transparency.
- By transforming the capabilities and skills of the Service Line, improve service competitiveness to drive growth.
- Develop plans to re-profile our resources to >45% in strategic growth areas (primarily 3S)
- Implementing state of the art development methodologies, including no-code/low-code.
- Implement common consistent and benchmarked productivity and quality metrics.
- Optimize Service Line Resource Management by effective cross-training/upskilling, recruitment and managed attrition, utilizing the Capability Upskilling, focused on 3S.
- Proactively manage the number and type of Resolver groups within the Service Line to optimize workflow and eliminate waste, utilize best practices (including Automation).
- Define and implement an effective Service Line location strategy that supports Company requirements.
- Optimize Service Line Resource Management by effective cross-training/upskilling, recruitment and planned attrition.
- Drive the adoption and utilization of Agile practices within the Service Line. Actively support/enable Agile engagement/working between Service Line and Uvance, the Regions and other GD functions.
- Value the Diversity of our people and locations, promoting cultural empathy and build and live a « customer centric » culture based on our Fujitsu Way and value set.
- Ensure compliance with industry regulations and organizational policies across GDCs and incorporate ESG (Environmental, Social, and Governance) principles into the service line strategy.

**Our requirements**:
8+ years of relevant experience in managing complex services, ideally in dynamic global environment.

Strong leadership skills to lead and manage a team of Senior Leaders, providing guidance, coaching, and support to ensure the team is equipped with the necessary skills, knowledge, and empowerment to deliver high-quality services to clients.

Great at building relationships with key stakeholders based on mutual respect and trust. Highly effective when working within a matrix. Excellent communication, presentation and collaboration skills are essential.

Obsessive about delivery within a diverse customer base and a naturally inquisitive and proactive person, asking insightful questions to obtain early identification of opportunities, risks, and innovative thinking.

Able to achieve outcomes by exercising influence through use of knowledge and experience. Able to manage projects and change effectively and ensure that projects are implemented smoothly, without disrupting service delivery and client satisfaction, on time and within budget.

Value the diversity of our people and locations, demonstrating cultural empathy and the ability to build and live a « customer centric » culture based on our Fujitsu Way and value set.

This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time. Frequent travel is required.

**At Fujitsu, you will enjoy**:

- Competitive salary
- Permanent contract
- Life insurance and private health insurance extensive to children for free and since first day of employment
- Work life balance with part-time/full-time schedules available and 25 annual leave days
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
- Training and international career progression plan upon hiring
- Dynamic and enthusiastic work environment with colleagues from more than 60 countries
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
- Great Facili

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