Travel Experience Advisor

5 meses atrás


Lisboa, Portugal Enshored Portugal Unipessoal Lda. Tempo inteiro

Work with Amadeus GDS in creating and managing Flight Bookings (including but not limited to manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, manual refund calculations)
- Manage Amadeus Queues
- Act as a point of contact and source of knowledge for GDS-related escalations
- Suggest and modify suitable travel options that best suit the client’s needs.
- Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
- Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation

**Professional Experience**:

- At least 1 years Customer Experience in the Hospitality Industry
- hotels, travel agencies, airlines...
- Experience with Amadeus Cars, Hotels and Trains
- Minimum 2 years experience working with Amadeus GDS, another GDS
- At least 2 years experience in any Customer service position ideally covering multi-channels operations in a contact center environment
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
- Preferably, not a must, College/University Bachelor’s Degree

**Professional Experience**:

- Excellent German and English - verbal and written communication skills

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Horário flexível
- Seguro saúde

Horário de trabalho:

- Horário flexível
- Turno rotativo

Requisito de idioma flexível:

- Português Não Necessário

**Experiência**:

- Customer Service: 1 ano (obrigatório)

Idioma:

- German (obrigatório)
- English (obrigatório)
- Portuguese (preferencial)

Disponibilidade para turnos:

- Turno diurno (obrigatório)
- Turno noturno (obrigatório)



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