Travel Experience Advisor
5 meses atrás
Work with Amadeus GDS in creating and managing Flight Bookings (including but not limited to manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, manual refund calculations)
- Manage Amadeus Queues
- Act as a point of contact and source of knowledge for GDS-related escalations
- Suggest and modify suitable travel options that best suit the client’s needs.
- Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
- Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation
**Professional Experience**:
- At least 1 years Customer Experience in the Hospitality Industry
- hotels, travel agencies, airlines...
- Experience with Amadeus Cars, Hotels and Trains
- Minimum 2 years experience working with Amadeus GDS, another GDS
- At least 2 years experience in any Customer service position ideally covering multi-channels operations in a contact center environment
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
- Preferably, not a must, College/University Bachelor’s Degree
**Professional Experience**:
- Excellent German and English - verbal and written communication skills
**Tipo de oferta**: Integral/Full-time
**Benefícios**:
- Cartão/Ticket refeição
- Horário flexível
- Seguro saúde
Horário de trabalho:
- Horário flexível
- Turno rotativo
Requisito de idioma flexível:
- Português Não Necessário
**Experiência**:
- Customer Service: 1 ano (obrigatório)
Idioma:
- German (obrigatório)
- English (obrigatório)
- Portuguese (preferencial)
Disponibilidade para turnos:
- Turno diurno (obrigatório)
- Turno noturno (obrigatório)
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