Experience Travel Operations Specialist
Há 1 mês
Company Overview: At Transforma Travel Group, we are a leading youth travel company that creates culturally enriching, off-the-beaten-track, and educational adventures for travelers and students alike. Our mission is to expand minds through transformative travel experiences.
Salary: Competitive salary, dependent on experience. The estimated salary range for this position in Lisbon, Portugal, is around €45,000 - €60,000 per year.
Job Responsibilities:
- Bookings: Collaborate with the Operations Team to plan and execute educational tours within the EMEA region.
- Contacting suppliers: Develop and maintain positive relationships with suppliers to book various aspects of our bespoke itineraries.
- Communication: Clearly communicate with teachers about upcoming trips, answer their questions, and make changes from booking to departure.
- Documentation: Provide documentation to traveling schools, outlining itineraries, bookings, tickets, and relevant safety information.
- Record-keeping: Maintain efficient records of upcoming tours, including payment schedules, ticket purchases, accommodation details.
- Systems: Maintain accurate and thorough databases of transportation operators, hotels, guides, and provide the Sales Team with relevant information for accurate quoting.
- Product development: Contribute ideas for exciting trip ideas to showcase the EMEA region to more people and give feedback on more efficient Operations processes.
Requirements:
- Effective communicator: Able to communicate with a wide range of people from different countries.
- Organised: A careful, organised approach to work is essential for this role.
- Experience: Experience in the travel industry is desirable, but not essential.
- Knowledge of both Italian and French languages is essential – C1 level or above in both languages.
- Excellent spoken and written English language skills are essential.
Benefits:
- We'll invest time in you to allow you to succeed.
- A rapidly growing company in our space and work hard to recruit internally.
- A fun, growing team: Our global offices are growing – be part of the action and grow alongside us.
What We Offer:
A competitive salary, flexible working arrangements, and the opportunity to work with a dynamic team in the travel industry.
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