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Global Travel Operations Specialist

2 meses atrás


Lisboa, Lisboa, Portugal Navan Group Tempo inteiro
Role Overview

We are seeking a highly skilled Global Travel Operations Specialist to join our quickly growing Travel Experience team at Navan Group. This is an exciting opportunity for a motivated individual to directly impact our day-to-day operations, traveller experience and product development.

Key Responsibilities
  • Assist travellers with best-in-class travel support through multiple contact channels: chat, call, and email.
  • Maintain extensive supplier, destination, and system knowledge.
  • Analyse customer needs, persona, and level of urgency to provide accurate information for hotel, flight, car, and rail bookings.
  • Support users with self-service of the Navan platform and app where possible.
  • Respond to customers within Service Level Agreement (SLA) expectations and requirements.
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
  • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Requirements
  • 3+ years of experience in TMC/BT Consultant Role covering all supplier products (i.e., air, rail, and hotel).
  • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.
  • Fluency in English is mandatory.
  • IATA accreditation (WWAFT/WAII/BA2).
  • Customer Service experience within a contact center or customer-facing role.
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack, and Salesforce.
  • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends).
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to maintain a professional attitude at all times.
Compensation and Benefits

The estimated annual salary for this role is approximately €45,000 - €55,000, depending on experience and qualifications. We offer a comprehensive benefits package including health insurance, retirement plan, and paid time off.