Travel Experience Specialist
2 semanas atrás
Job Overview
As a member of the Travel Experience team at Navan Group, you will play a crucial role in supporting our users' travel needs. Your primary responsibility will be to provide best-in-class travel support through various contact channels, including chat, call, and email. You will be the owner of customer satisfaction, ensuring that issues are resolved efficiently, and communication with internal teams is effective. This position requires strong analytical skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
• Assist travelers with travel support through multiple contact channels, ensuring timely and accurate responses.
• Maintain extensive supplier, destination, and system knowledge to provide informed guidance.
• Analyze customer needs quickly and accurately, determining the level of urgency and providing appropriate solutions.
• Participate in team meetings to stay updated on new product launches, supplier updates, and industry changes.
Requirements
• 3+ years of experience in a TMC/BT Consultant role, covering all supplier products (air, rail, hotel).
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to an intermediate level.
• Fluency in Italian and English is mandatory.
• IATA accreditation (WWAFT/WAII/BA2).
• Customer Service experience within a contact center or customer-facing role.
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