Customer Excellence Process Manager

4 semanas atrás

Lisboa, Portugal Emprego PT Tempo inteiro

**Ready to lead, disrupt and reinvent the sleep industry?**

We are
**Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

**What you will do**:

- You will take our customer journey to the next level.
- You will need to be closely aligned with all internal teams and more to understand where you will have the most impact and identify the best opportunities.
- You will lead projects to continuously develop new/further project and process.
- You will identify the operational weaknesses and elaborate optimization proposals.
- You will monitor KPIs, improve and challenge them.
- You will need to challenge all our partners and colleagues.
- You will be empowered by data to drives results.
- You will stay focus on the end customer (Clients - B2B Partners - Retailers).
- Your creativity and ambition won't be limited.

**Who we are looking for**:

- You are graduated of a Bachelor/Master and you already got experience in those fields and ideally in start-ups.
- You are autonomous to drive project to the end, identifying the right stakeholders.
- You are at ease with data, excel and the office tools. Tableau/SQL is a plus.
- You are fluent in English (and any other languages would be a bonus).
- You are highly structured, with strong organizational talent.
- You are good at identifying problem and even better at solving them.
- You want to be challenged and to challenge others.
- You are open-minded and curious.
- Ideally, you can spot any sort of opportunities and turn them into companywide projects.

**What we offer**:

- Part of the wonderful Customer Excellence team operating in both Frankfurt and Lisbon offices.
- A full autonomy from day one, we will always be there to give you advice when needed.
- The opportunity to collaborate with multinational teams.
- The possibility to build up your network with experts, key accounts partners and stakeholders all over Europe.
- A friendly environment in our Frankfurt or Lisbon office. Your dog can join as well
- All the tools you need to build up your project and to reach your targets.
- Opportunities to grow and become stronger.
- Always something to do, to learn. We swap team often to share best practices

**Become an Emmie**

Emma is transforming the world of sleep
- **and we want the highest-performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

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