Information Technology Support Analyst
4 semanas atrás
**Information Technology Support Analyst for our Lisbon office**
**Job Purpose/Summary**
The Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various company-wide systems as well as procuring equipment and working with vendors.
**What You’ll Do**
- Provide first level support to all CTI employees for computer system hardware, software, and telecommunications equipment
- Provide billable IT support to client projects as assigned
- Meet with all new employees to review set up and procedures for computer and telecommunication devices
- Train employees as needed on IT products and enhancements
- Procure and install new electronic devices such as PCs and mobile devices; set up as required
- Manage inventory of IT equipment and supplies; replenish, as needed, while aggressively watching the budget
- Maintain CTI internal systems such as phones, copy machines, and other equipment
- Manage mobile devices platforms
- Assist with system and database testing and validation as required
- Make recommendations for hardware and software standardization
- Maintain necessary documentation as required by CTI Standard Operating Procedures (SOPs)
- Meet all project deadlines on time and on budget
- Manage system images and software deployments
- Proactively identify areas where technology can improve business processes and productivity
- Manage projects specifically related to system upgrades / enhancements and assist with designing implementation plans for rolling out with mínimal impact to users
- Lead companywide or group trainings to educate users on changes to technology
- Participate in an on call rotation schedule to provide support to CTI employees for critical IT needs outside of regular business hours
**What You Bring**
- 2 to 3 years of experience working with desktops, laptops, first-level support issues, and networks in a multi-site environment
- Experience installing and supporting desktop environment
- Experience providing first-level support
- Some exposure to drug development and clinical research process is preferred
- Good written and communication skills
- Ability to work independently and be self-motivated
- Strong customer service skills
- Patience and good humor in dealing with users
- Excellent problem solving skills
- Bachelor degree or equivalent in computer science or information technology
- Experience with system management tools such as KACE and MDM systems
- Experience managing Active Directory users and groups
- Experience with remote support tools and VPN clients
**Why CTI?**
- We support career progression - 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move forward
- We value education and training - We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training department
- We value our people - We have never had a layoff in our 20-year history, support a work-life balance with flexible schedules, and have provided cash bonuses every year for the past decade
- Our culture is unparalleled - Click here to learn more about “The CTI Way”
- We think globally and act locally - We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program)
- We are looking toward the future - We have had a consistent 15% growth rate over the last decade, invest in cutting-edge technology, and pride ourselves on our average 95% annual retention rate
- Our work makes a difference - We focus our work on treatments for chronically and critically-ill patients, who are depending on us to bring these life-changing therapies to market
- After an appropriate period of training, we offer you an unlimited, varied and attractive job in an international company.
**CTI Clinical Trial and Consulting Services**
- Sofia Feijó
Temos outros empregos actuais relacionados com esta área que pode encontrar abaixo
-
Information Technology Support Analyst
3 semanas atrás
Lisboa, Portugal CTI Clinical Trial Services, Inc Tempo inteiro**Information Technology Support Analyst for our Lisbon office** **Job Purpose/Summary** The Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various company-wide systems...
-
Information Technology Support Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal CTI Clinical Trial Services, Inc Tempo inteiroInformation Technology Support Analyst for our Lisbon officeJob Purpose/SummaryThe Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various company-wide systems as well as...
-
Information Analyst
2 semanas atrás
Lisboa, Portugal Techinfor Tempo inteiroThe Reditus Group, specialist in Information Technology and Outsourcing Services. If you are looking for a new challenge and want to be part of this dynamic, motivated and ambitious team, join us! We provide skills development, through certified training and career management in the various areas of activity of this Group. We are recruiting **Information...
-
Data Functional Analyst
Há 4 dias
Lisboa, Portugal Information Technology Company Tempo inteiroAt Information Technology Company (Contractor), in Lisbon, Portugal Expires at: ******** Remote policy: Partial remote Responsibilities: Creation of "Data Lineage" Perform and validate the functional/technical analysis and respective documentation in collaboration with other teams Identification of transformation rules Ensure the quality of the...
-
Technology Service Analyst
Há 4 dias
Lisboa, Portugal Deutsche Bank Tempo inteiroThe Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks...
-
Technology Service Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Deutsche Bank Tempo inteiroThe Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.The main tasks...
-
Application Support Analyst
3 semanas atrás
Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. We are currently looking for a **Application Support Analyst** to integrate one of your project teams in **Lisbon**. **Main tasks**: - Resolving incidents; - Answering user requests; - Monitoring...
-
Support Analyst
3 semanas atrás
Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. We are currently looking for a **Support Analyst** to integrate one of your project teams in **Lisbon**. **Main Tasks**: Functional Support: - Assist back-office users (our clients) in their day to...
-
Application Support Analyst
Há 6 dias
Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. We are currently looking for an **Application Support Analyst** to integrate one of our project teams in **Lisbon**. **Main Responsibilities**: - Resolving incidents; - Answering user requests; -...
-
Information Security Analysts
2 meses atrás
Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. We are currently looking for a **Information Security Analyst** to integrate one of your project teams in **Lisbon**. **Main tasks**: - Security control; - Audit security review result performed by...
-
Application Support Analyst
3 semanas atrás
Lisboa, Portugal Winprovit Tempo inteiroWe have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry What we are looking for: - Degree in computer science, information technology, related to the technical field or equivalent experience; - More than 3 years of experience; - Knowledge of ServiceNow; - Experience in SQL/MySQL; - Experience with Oracle and Unix/Linux...
-
Tech Systems Support Analyst Spanish
Há 6 dias
Lisboa, Portugal Iqvia Llc Tempo inteiroTech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R1427016 Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...
-
Operations Support Analyst
4 semanas atrás
Lisboa, Portugal Wunderman Thompson Commerce and Technology Tempo inteiro**Operations Support Analyst** is critical in the day-to-day operation and management of a number of client's ecommerce service. This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infrastructure and AWS. The Operations Support Analyst will work closely with the...
-
Application Support Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors.We are currently looking for aApplication Support Analyst to integrate one of your project teams inLisbon.Main tasks: Resolving incidents; Answering user requests; Monitoring production environments;...
-
Senior Information Security Metrics Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiroSenior Information Security Metrics Analyst page is loaded Senior Information Security Metrics Analyst Apply locations Lisbon, Portugal Warsaw, Poland time type Full time posted on Posted 3 Days Ago job requisition id R Location: Portugal or PolandThis is a key role within the Global Information Security organization. The individual fulfilling this role will...
-
Application Support Analyst
4 semanas atrás
Lisboa, Portugal BABEL Tempo inteiroBABEL is a multinational company that provides technology services to support the Digital Transformation process of large companies in the Public Administration, Banking, Insurance, Industry and in the Telecommunications sectors. Our offices are in Portugal, Spain, Mexico, Morocco, United States, Peru and Chile. An essential part of BABEL's mission is to...
-
Tech Systems Support Analyst Spanish
2 semanas atrás
Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiroTech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...
-
Application Support Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal askblue Tempo inteiroWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors.We are currently looking for an Application Support Analyst to integrate one of our project teams in Lisbon.Main Responsibilities: Resolving incidents; Answering user requests; Monitoring production...
-
Financial Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal N2 Technology Tempo inteiroWe are an innovation & blockchain technology project in the growing DeFi society building a payment solution to connect crypto and fiat (real money) world together with #1 offline card provider Maps.Me app.The Company's global footprint spans across the United Kingdom, UAE, Switzerland and most recently Portugal(Lisbon); there is no plan to stop thereWe are...
-
Production Support Data Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal PTC Group Tempo inteiroAbout the job Production Support Data Analyst (Insurance Sector):Job position: Production Support Data Analyst for Insurance SectorPTC Group is recruiting for a digital consultancy and technology services provider that offers edge-to-core solutions to help organizations achieve the full potential of AI-driven digital transformation. Utilizing a...
