Tech Systems Support Analyst Spanish

Há 5 dias


Lisboa, Portugal Iqvia Llc Tempo inteiro

Tech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R1427016 Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and HCPs participating in a study. As a Contact Center Analyst, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals. Some of the duties include (but are not limited to): · Providing information and follow up to incoming calls and emails per project direction· Administering informed consent verbally or online· Following up with patients and or HCPs per protocol· Collecting and entering data in the study electronic data capture system (EDC) per protocol· Recognizing and escalating any AE/SAE according to protocol· Resolving any data queries · Maintaining investigator site file as necessary REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Education & experience: · College certificate or equivalent experience (12 years of studies); · Previous experience ina BPO with technology support or clinical a plus; · Knowledge of Pharma industry is a plus; Mandatory skills: · English - Professional proficiency; · Fluent in Spanish - Mandatory; · Windows Operating System; · Microsoft Office; Mandatory Competence: · Strong Communication Skills; · Customer service experience; · Problem solving skills;· Ability to think logically; · Ability to work under pressure; · Team player;· Ability to learn quickly; · Empathy;· Thorough; · Methodical - If you're not a EU citizen you must have a resident visa or a permanent visa. #LI-VC2 IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at Similar Jobs (4) Tech/Systems Support Analyst - Spanish Speaker locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago Tech Systems/Support Analyst (French) locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago Tech Systems Support Analyst (English and Germany Speaker) locations 2 Locations time type Full time posted on Posted 29 Days Ago #J-18808-Ljbffr



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