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Customer Service Order Management for Medical
2 meses atrás
**World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.**
- **We Talent Spirit **_
You speak Dutch or Flemish and you have a good knowledge in Medical area ? We are recruiting **Dutch/Flemish speakers Talent to Customer Service Order Management** in Lisbon
**Your working day**:
- Receive and distribute incoming customer orders
- Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
- Ensure record accuracy by maintaining data integrity during the order entry process
- Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
- Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information
- Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates
- Provides support to other Care team members as needed.
- Follows up on internal holds pertaining to credits processed on behalf of customers.
- Intimately understand proper case handling process and can identify different business unit responsibilities.
**What you need to know to have a chance of getting this job**:
- Fluent in Dutch/Flemish with good English (B2)
- +2 years experience in Customer Service
- Great communication
**You will benefit**:
- **Contract directly with the project**:
- Work in sunny Lisbon Office
- Initial training
- Work schedule : Monday to Friday between 8am to 5pm // 8h per day with weekend off
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
- Monthly Base Salary of 1,624.00 €
- Holiday and Christmas bonus - 2 extra month salaries per year
- Monthly Variable Bonus of 150.00 € (depending on performance)
- **Starting date : 2024, May 1st**_
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: 1,600.00€ - 1,850.00€ per month
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- Dutch/Flemish fluent with Good English (required)
License/Certification:
- Work permit in Portugal (required)
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