Service Management

2 semanas atrás


Lisboa, Portugal Pingo Doce Tempo inteiro

**Your mission in the service management & automation team**:
As a ServiceNow **Senior Developer / Architect** at Jerónimo Martins, you will play a critical role in designing, developing, and implementing ServiceNow solutions that meet the specific needs of our clients. You will leverage your deep expertise in ITSM, CSDM/CMDB, and ITOM modules to provide strategic guidance and deliver effective solutions.

**What you´ll do**:
**Solution Design**:Collaborate with clients and internal teams to understand business requirements and design customized ServiceNow solutions;
**Technical Expertise**:Utilize your in-depth knowledge of ServiceNow modules, including ITSM, CSDM/CMDB and ITOM modules, to **architect solutions** that address complex challenges. Develop and manage developments;
**Architecture and Implementation**:Lead the technical design and implementation of ServiceNow projects, ensuring scalability, performance, and reliability;
**Documentation**:Create comprehensive technical documentation, including architectural diagrams and system configurations;
**Collaboration**:Collaborate with cross-functional teams, including developers, business analysts, and project managers, to deliver high-quality solutions;
**Troubleshooting**:Investigate and resolve technical issues, providing **expert guidance** to ensure smooth project delivery.

**Who you are**:
Bachelor's degree in Computer Science, Information Technology, or related field;
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred;
Proven experience as a ServiceNow Senior Developer and/or Architect with a minimum of 5 years in Senior Developer and/or Architect roles;
Strong knowledge of ServiceNow modules, including ITSM, CSDM/CMDB, ITOM and Discovery;
Excellent problem-solving and communication skills;
Ability to work effectively in local and/or hybrid team environment.
- Data de Divulgação: 29/02/2024- Companhia: Pingo Doce- ID Oferta de emprego: 46149- Horário de trabalho: Full-Time



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