E-commerce & Digital Project Manager
Há 6 dias
We are looking for a Digital Project Manager with extensive experience with online and e-commerce brands excited to bridge the gap between our technical service teams and clients, focusing on support and satisfaction.
Essential to the success of all stakeholders, you’ll see our clients as equal, involved partners in our work. As a Digital P.M., you are the executional lead on projects, ensuring they are delivered successfully, going far beyond “on time and on budget” (often identifying their needs before they know it themselves). Day-to-day, you’ll liaise between our design team, engineering team, and our clients through onboarding, design, development, and implementation with our services in the e-commerce D2C realm.
**What you’ll do**:
- Draw upon a breadth of knowledge - from Shopify technical skills to customer retention optimization practices and more - to shepherd clients through the design and development of e-commerce sites.
- From onboarding to go-live - Establish yourself as a trusted partner for our clients, collaborating with internal and external contributors to answer questions and guide clients towards solutions for their pain points.
- Build lasting client relationships from initial kickoff through project execution and completion, ultimately stewarding clients into our recurring services.
- Project manage and ensure all internal and external stakeholders and their timelines are on track.
- Act as a go-between with our web designers, web developers, managers, and our clients. Ensuring effective communication is key to this role.
- Contribute to agency-wide policies and procedures that optimize our clients’ experiences.
- Identify opportunities to upsell and cross-sell clients on our growing list of services.
- Utilize your technical expertise to support clients or provide training on our digital products.
**What you’ll need to be successful**:
- Direct experience with e-commerce, content management systems, and digital marketing platforms - namely Shopify, WordPress, Klaviyo.
- Minimum 3 years of experience as a Customer Success Manager, Account Manager, Project Manager, or Partner Manager, preferably in consumer products, apps, or services for well-known consumer brands.
- Strong understanding of the frameworks and methodologies of project management including but not limited to: Agile, Waterfall, Scrum, Kanban, etc.
- Experience using project management tools (we use Click Up and Notion) and the ability to build GANTT charts, project timelines, process flow diagrams, and track their status and completion.
- Excellent communication skills and ability to interact with technical and non-technical audiences, including international colleagues and stakeholders, with an understanding of situational best practices.
- Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
- Highly organized with the ability to effectively manage multiple tasks and competing priorities.
- Experience and comfort interactive with and influencing C-level executives.
- Managing projects between dispersed and global teams is a plus.
- Enterprise-ready, solution-oriented mindset to understand and solve complex client issues.
**About Darkroom & Employee Benefits**:
Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. Our team has been responsible for generating hundreds of millions of dollars in market value for some of the most innovative brands in the world. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to market and accelerate growth across direct-to-consumer. Our model is predicated on four major disciplines — Brand & Identity, Digital Products, Creative Production, and Growth Marketing - threaded by one cohesive, interdisciplinary team.
Taking the startup mindset to the agency space, the collective expertise of our team of entrepreneurs and senior digital marketers are deeply aware of the newest trends in e-commerce, development, and digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Olipop, Everytable, VYBES, Joybird, & Maaji - to name a few.
We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:
- Fun, fast-paced startup environment located where the most talented people want to live. Employee hubs include Los Angeles, New York, Ukraine, and Albania, and Portugal.
- Every role makes a difference - shape your own career path and company culture.
- International, motivated team with flat hierarchies.
- Attractive opportunities for g
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