Digital Workplace Itam Team Lead

5 meses atrás

Lisboa, Portugal ConvaTec Tempo inteiro

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Digital Workplace ITAM Team Lead, and you’ll do the same.
- **
Key** **r**esponsibilities** and authority**

Core duties, tasks, and responsibilities expected in the role. This includes the breadth and depth of the responsibilities to assess the level of complexity and impact. What decisions may the job holder make without first seeking approval from higher manager/supervisor? Does the role have signatory rights?
- Lead and manage people including regular 1:1 sessions, appraisals, and coaching.
- Enforcement of best practices and company policies.
- Maintain Corporate Compliance.
- Developing and sustaining long-standing relationships with company-approved vendors.
- Work with vendors to meet company product/service demands and identify transition impact.
- Support and enforce strategies independently and take ownership of projects end-to-end.
- Manage vendor performance and identify areas for improvement.
- Reduce potential risks related to vendors.
- Support leadership responsible to coordinate IT assets.
- Maintain and enforce renewal cycles.
- Preparation of proposals for software optimization and its updating.
- Verify business demand, authorizations and initiate procurement processes with procurement team.
- Support purchasing teams on communication with resellers and vendors.
- Governance and monitoring of timely renewals for the entire group of the company.
- Manage inventory and license Governance
- Track monthly device deployment schedule, returns and repairs to mitigate the over issuance of equipment to employees or projects.
- Identifying and managing contract consolidation opportunities.
- Update logs, prepare reports and submit to management.
- Good communication skills
- Mature attitude towards challenges and problem solving
- Manage pressure effectively and cope well with setbacks
- Taking ownership of assigned responsibilities, including self-study and research
- Being able to work to tight deadlines and with switching priorities
- Proactive in terms of improving ways of working,
- Team player
- Enthusiastic on motivating and leading teams

**Key **r**equirements**
- Experience with Computing, Printing, Mobile and Handheld Management.
- Experience with service administration portals for assigning and monitoring installed printing software, configuration and support mobile devices.
- Experience in troubleshooting software problems, both at the organizational and technical level.
- Knowledge of licensing principles, and differences for different countries.
- Knowledge in licensing of major vendors (Software, Hardware, Computing, Mobile, Printing, etc...).
- Experienced in IT asset management principles and practices.
- Experience in auditing from vendors.
- Good communication skills, both written and oral.
- Good stakeholder engagement and management skills
- Good Customer and Business focus
- Problem-solving abilities to see issues through to resolution.
- Ability to manage conflict and understand others.

**Education**/** **Qualifications**

Identify the essential qualifications, education, and certifications necessary for success in the role.
- UnderGrad/Graduate degree in IT or equivalent experience in IT asset management related areas
- Experience in a similar position, preferably in a multinational company operating under regulated market for at least 5 years.
- Experience in leading people and managing vendors and third party partners
- Knowledge of Technology: MS Office, ITIL, Service Now, Confluence
- Ideally formal education and certification in ServiceNow modules and associated business processes (Cobit, ITIL, Prince2, PMP);
- Experience in SAP preferred.
- Strong Microsoft Office skills, particularly Excel and PowerPoint, ITIL, Service Now

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

LI-CB1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Repres

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