Digital Workplace Team Leader

3 semanas atrás

Lisboa, Portugal Grünenthal Tempo inteiro

**Country**:Portugal**City**:Lisbon**Department**:Corporate Functions**Job ID**:43977- Our **Corporate Functions** teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.**What the job looks like**:

- Maintain the landscape, provide oversight, reduce technical complexity and find ways to achieve more with less;
- Monitor new technologies and platforms and provide direction on the emerging technologies that should be assimilated, integrated, and introduced to ensure IT capabilities respond to business demands;
- Establish digital workplace strategy and roadmaps that build upon innovations in workplace technologies to deliver connected user experiences, increase workforce digital dexterity and productivity;
- Lead continuous improvement initiatives targeting employee awareness, adoption, and satisfaction;
- Provide leadership, day-to-day coaching, and manage the roster of the small team of Digital Workplace Engineers to provide seamless support and availability;
- Direct the end-user services and engineering teams responsible for service requests, release coordination, end-user communications, reporting, and maintaining technologies and integrations;
- Manage the annual budget to ensure it is consistent with overall IT and company objectives;
- Handling service communications on service status, planned outages, releases etc.;
- Supporting the overall technical operations, including incident, problem and availability management.

**What you'll bring to the table**:

- Solid knowledge of supporting Win11/M365, fluent user of the office portal and Microsoft support;
- Solid knowledge of Microsoft Endpoint Configuration Management, SCCM, Intune;
- Knowledge of corporate collaborative solutions (videconferencing, etc);
- Leadership experience including line management, mentoring and developing teams to excel and improve performance;
- Demonstrate a good understanding of service processes and managing SLA;
- Degree in (business) computer science, engineering or comparable;
- Experience with Win 11, Azure AD, M365 Operations, SCCM, Intune;
- Good understanding of the Windows/M365 Landscape;
- ITIL Framework knowledge;
- Good communication and stakeholder management capacities. Focus on the customer;
- Knowledge of Information Security;
- Fluent in English.

Tiago Leitão, the Hiring Manager

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