Digital Customer Experience

3 semanas atrás

Porto, Portugal H.B. Fuller Tempo inteiro

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

**Digital Customer Experience (CX) Project Manager**

**Location: Mindelo Portugal, or U.S.A (St. Paul, MN)**

**Role can be hybrid, on-site, or remote depending on location.**

The Digital Customer Experience (CX) Project Manager reports to the Senior Manager of Digital Customer Enablement and will play a critical role in managing digital Customer Experience (CX) projects on a global scale. You will collaborate closely with IT experts and software owners to implement software and website integrations, as well as spearhead new digital and process improvement initiatives. This position requires strong organizational skills with the ability to work across multiple functions.

Responsibilities include but are not limited to:

- Manage end-to-end digital CX projects, ensuring timely delivery within scope and budget.
- Collaborate with IT experts and software owners to integrate new software and website functionalities.
- Lead digital initiatives, from concept to execution, to enhance customer experiences and drive business growth.
- Manage lighthouse projects with external vendors as outlined in the strategic roadmap, ensuring alignment with business objectives, and delivering measurable results.
- Work closely with the digital customer experience leadership team to align projects with strategic goals.
- Support cross-functional teams in identifying process improvement opportunities and implementing solutions.
- Monitor project progress, identify risks, and develop mitigation strategies.
- Communicate project status, milestones, and challenges to stakeholders and senior leadership.
- Stay updated on industry trends, emerging technologies, and best practices in digital and it project management.

**Minimum Requirements**:

- Bachelor's degree in Business Administration, Marketing, Computer Science or related field.
- Experience using digital marketing and sales channels and technical solutions.
- Experience with web design projects and UX best practices
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to prioritize tasks, manage deadlines, and adapt to changing priorities in a fast-paced environment.
- Familiarity with project management tools is a plus.
- Willingness to learn and grow professionally, with a proactive approach to continuous improvement.
- Flexibility to work across different time zones and regions as needed for global projects.
- Travel: up to 10% or less for trainings or corporate meetings.

**Preferred Requirements**:

- Certification in Project Management (PMP, PRINCE2, Agile) is desirable but not mandatory.
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Experience working with external vendors and managing vendor relationships is desired.
- H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification._

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