Customer Insights Manager
Há 5 dias
Our clientOur client is a global strategic technology and payments partner.They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of luxury retailers and brands including Harrods, Selfridges, John Lewis, Liberty's, Apple, Cartier, De Beers, Hermès, Rolex, Dior and Jimmy Choo.Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions.The roleThe Customer Insights Manager is the driving force behind our client's ability to deliver best-in-class customer experiences across all touchpoints.Working with both internal and external stakeholders, the Customer Insights Manager will review, govern and propose improvements across both digital and physical customer touchpoints.This role will monitor and gather insights & feedback directly from customers and apply the learnings to improve products and services.As a Customer Insights Manager, you will: Develop an understanding of customer needs and expectations through research & insights.Propose improvements in collaboration with global teams.Work with cross-functional teams to develop research briefs that include hypothesis and research objectives.Lead both quant and qual research projects, interpreting research findings to inform decision-making processes.Collaborate with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points.Define targets for experience metrics.Develop customer experience insights and create a single customer view.Support Product teams in applying the insights to improve CX in active projects, supporting with the prioritisation of CX-related projects and opportunities based on need, maturity and strategic relevance.Remain current on emerging customer trends, anticipating future needs and developing these into actionable recommendations.Own customer feedback programmes and ensure thorough strategic reporting and insights to ExCo members.Develop the customer experience framework with the goal of informing business decision making and enabling customer-centricity to drive loyalty, satisfaction, and business performance.To apply, you should have Experience in a Customer Insights role within a well-known (international) consumer organisation.Advanced knowledge of research methodologies (quant and / or qual) and experience planning, briefing, and analysing research projects.A passion for CX and the natural ability to empathise with users and understand their motivations and pain points.Proven experience introducing best practice in CX insights into a developing CX function.An analytical mindset, with the ability to make data-driven decisions and deliver structured reporting to senior stakeholders.Led and influenced business teams to ensure buy-in into Customer Insights and data that leads to positive and measurable improvements in CX.Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.
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Stock Analytics and Insights Manager
3 semanas atrás
Porto, Portugal FARFETCH Tempo inteiroFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...
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Digital Insights Intern Eimea
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Porto, Portugal H.B. Fuller Portugal Tempo inteiroLocation: Mindelo, Porto, Portugal The Digital Insights Intern supports the collection and reporting of data-driven research and insights that lead to strategic recommendations to support H.B. Fuller's digital customer experience activities, including marketing, e-commerce, and customer support/service. Reporting to the Global Digital Marketing and Analytics...
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Digital Insights Intern Eimea
Há 2 dias
Porto, Portugal H.B. Fuller Tempo inteiroAs the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...
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Digital Insights Intern Eimea
3 semanas atrás
Porto, Portugal H.B. Fuller Tempo inteiroAs the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...
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Digital Insights Intern Eimea
1 semana atrás
Porto, Porto, Portugal H.B. Fuller Tempo inteiroAs the largest pureplay adhesives company in the world, HB Fuller's (NYSE:FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...
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Senior Customer Success Manager
3 semanas atrás
Porto, Portugal 1WorldSync Tempo inteiroDo you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! 1WorldSync is looking for a **Senior Customer Success Manager **to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles...
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Senior Customer Success Manager
1 semana atrás
Porto, Porto, Portugal 1WorldSync Tempo inteiroDo you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news 1WorldSync is looking for a Senior Customer Success Manager to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles...
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Customer Success Manager
3 semanas atrás
Porto, Portugal Cercle Tempo inteiro**Opportunity**: Customer Success Manager **About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. **Responsibilities**: - Cultivate...
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Customer Success Manager
3 semanas atrás
Porto, Portugal Cercle Tempo inteiroOpportunity: Customer Success Manager About our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. Responsibilities: Cultivate and maintain...
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Customer Success Manager
Há 5 dias
Porto, Portugal Cercle Tempo inteiroOpportunity: Customer Success Manager About our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. Responsibilities: Cultivate and maintain...
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Customer Success Manager
Há 5 dias
Porto, Portugal Cercle Tempo inteiroOpportunity: Customer Success Manager About our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. Responsibilities: Cultivate and maintain...
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Customer Success Manager
2 semanas atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroVagas de emprego customer-success-manager LOGIN Home Candidato Recrutadores Blog Sobre Anunciar vagas 10 vagas de Customer Success Manager Buscar vagas de emprego e oportunidades de carreira Buscar Buscas em destaque: Customer Success Engineer MANAGER OF CUSTOMER SUCCESS (M/F/D) CUSTOMER EXPERIENCE MANAGER Encontramos 10 vagas para Vagas de emprego...
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Customer Success Manager
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Porto, Portugal Employment Pro Limited Tempo inteiroVagas de emprego customer-success-manager LOGIN Home Candidato Recrutadores Blog Sobre Anunciar vagas 10 vagas de Customer Success ManagerBuscar vagas de emprego e oportunidades de carreira Buscar Buscas em destaque:Customer Success Engineer MANAGER OF CUSTOMER SUCCESS (M/F/D) CUSTOMER EXPERIENCE MANAGER Encontramos 10 vagas para Vagas de emprego...
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Customer Success Manager
4 semanas atrás
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Customer Success Manager
2 meses atrás
Porto, Portugal Unit4 Tempo inteiro**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
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Customer Success Manager
2 meses atrás
Porto, Portugal Unit4 Tempo inteiroCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
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Customer Success Manager
2 semanas atrás
Porto, Porto, Portugal Cercle Tempo inteiroOpportunity: Customer Success ManagerAbout our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth.Responsibilities: Cultivate and maintain strong...
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Customer Success Manager
4 semanas atrás
Porto, Portugal 1WorldSync Tempo inteiroDo you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! Swogo, the newest partner of 1WorldSync, is looking for a **Customer Success Manager **to join our team at Porto or Lisbon office locations in Portugal. Swogo, a 1WorldSync company...
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Customer Success Manager
1 semana atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroVagas de emprego customer-success-manager LOGIN Home Candidato Recrutadores Blog Sobre Anunciar vagas 10 vagas de Customer Success ManagerBuscar vagas de emprego e oportunidades de carreiraBuscar Buscas em destaque:Customer Success Engineer MANAGER OF CUSTOMER SUCCESS (M/F/D)CUSTOMER EXPERIENCE MANAGEREncontramos 10 vagas para Vagas de emprego...
