Senior Customer Success Manager
6 meses atrás
Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news 1WorldSync is looking for a **Senior Customer Success Manager **to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles Solution.
1WorldSync is the industry leader in product content management. With approximately 700 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a **Senior Customer Success Manager** to support our growing global team.
Reporting directly to our **Manager of Customer Success, Product Bundles** **the **Senior Customer Success Manager** **will need to be hungry to learn, comfortable delivering against ambitious targets, and championing the customer.
As **Senior Customer Success Manager **at 1WorldSync, responsibilities include the following:
- Take total ownership of your customers and deliver against retention and upsell targets
- Cultivate and develop relationships across your accounts by connecting with key stakeholders to ensure 1WorldSync is viewed strategically
- Gain in-depth knowledge of the SaaS product to effectively communicate its value and address customer inquiries
- Manage your customer accounts, track their usage and adoption, and offer insights to optimize their utilization of Product Bundles and drive growth
- Monitor customer contracts and subscription renewals, working to ensure high retention rates, and identify opportunities for upselling or cross-selling plus gather feedback to relay insights to the product development team
- Develop and maintain customer health scores and metrics to identify at-risk customers and develop strategies to retain them
- Collaborate with sales, marketing, and product teams to align efforts and provide a seamless customer experience.
- Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth.
- Stay up-to-date with industry best practices and emerging trends in customer success and SaaS
**Required Skills and Experience**:
- 2+ years managing client accounts at a SaaS company with a proven track record of retaining and growing a book of business.
- Fluent English
***
**Desired Skills and Experience**:
- Clear and confident communicator.
- Well respected, a trusted partner and somebody our customers will want to collaborate with.
- Excellent organizational, problem solving, time management and influencing skills.
- Technically savvy and are happy communicating software updates and product evolutions to your customer base.
- Keep ahead of ecommerce trends and have an interest in the SaaS arena.
- Genuinely care about your customers, and profound customer empathy and an ability to understand customer needs.
- Team player.
**Benefits**:
- Health-care provision
- 28 days paid vacation, as well as public holidays, and volunteer time off
- Summer and Winter salary payment
- Daily meal allowance per day of effective work
- Employee assistance program, including health and wellbeing support
***
**Additional Details**:
- This is a remote position with occasional visits to Porto or Lisbon offices. The position also has the option to work in the Porto or Lisbon office on a regular schedule if desired.
- This position requires up to 10% travel.
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
-
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is revolutionizing the healthcare industry with its cutting-edge technology and mission to provide pain-free living for two billion people worldwide.As a Senior Customer Success Manager, Health Plans, you will play a critical role in driving business growth and delivering exceptional customer experiences for Sword Health's expanding portfolio of...
-
Senior Customer Success Director
Há 1 mês
Porto, Porto, Portugal Hexa People Tempo inteiroUnlock your potential with Hexa People as a Senior Customer Success Director. We empower our clients to deliver exceptional customer experiences.We offer a competitive salary range of $150,000 - $180,000 per year.Job DescriptionThe Senior Customer Success Director sets the strategic direction for the customer success organization, ensuring alignment between...
-
Customer Success Manager
2 semanas atrás
Porto, Portugal Devexperts LLC Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...
-
Customer Success Manager
3 meses atrás
Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...
-
Customer Success Manager
3 meses atrás
Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a...
-
Customer Success Manager
7 meses atrás
Porto, Portugal Geomiq Tempo inteiro**Customer Success Manager**: Hybrid/Remote **At Geomiq, we’re inspired every day by our customers and teammates.** Geomiq is the UK’s leading Digital Manufacturing Marketplace. An innovative B2B MaaS (Manufacturing as a Service) platform and Artificial Intelligence (AI) powered system that connects buyers and sellers with unprecedented...
-
Customer Success Manager
7 meses atrás
Porto, Portugal Cercle Tempo inteiro**Opportunity**: Customer Success Manager **About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. **Responsibilities**: - Cultivate...
-
Customer Success Manager Portugal
7 meses atrás
Porto, Portugal Instaleap LLC Tempo inteiro**What this is all about**: We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations. Our technology is designed to operate at a large scale, driving cost...
-
Senior Customer Success Manager
Há 1 mês
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is revolutionizing the healthcare industry by leveraging technology to predict, prevent, and treat pain. As a key member of our Customer Success team, you will be responsible for driving client implementation, employee engagement, and demonstrating value to our growing list of enterprise customers.Key Responsibilities:Manage the end-to-end...
-
Customer Success Manager
3 meses atrás
Porto, Portugal Siena AI Tempo inteiro**About Siena**: Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be...
-
Customer Success Strategist
Há 1 mês
Porto, Porto, Portugal Hexa People Tempo inteiroUnlock Customer Success with Hexa PeopleAt Hexa People, we empower our clients to deliver exceptional customer experiences through our cutting-edge, API-driven solution. As our Vice-President of Customer Success, you will set the strategic direction for our customer success organization, ensuring alignment between customer needs and company objectives.Key...
-
Customer Success Manager H/F
2 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context?We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing?As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
-
Customer Success Manager H/F
3 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris. What will I be doing? As a Customer Success Manager H/F, your responsibilities will include: Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
-
Customer Success Manager H/F
2 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context?We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing?As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term retention;...
-
Customer Success Manager
1 semana atrás
Porto, Porto, Portugal Olr Tempo inteiroOlr is seeking a seasoned professional to fill the role of Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful delivery of projects and services to our clients. This includes managing operations and small projects for one or more accounts, working within a scrum methodology and a Continuous Delivery...
-
Customer Success Manager H/F
3 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing? As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
-
Customer Success Area Manager
Há 1 mês
Porto, Porto, Portugal Nonius Tempo inteiro{"title":"Job Description","description":"About NoniusNonius is a leading provider of Guest Technology solutions, empowering hotels and other hospitality establishments to deliver exceptional digital guest experiences.We are seeking a skilled professional to join our Cloudscreen business unit as a Customer Success Area Manager.This role offers a unique...
-
Vp Customer Success
Há 1 mês
Porto, Portugal Hexa People Tempo inteiroOur client empowers you with the best omnichannel customer experience.With our composable, best-of-breed, API-driven solution and hybrid headless functionality, the possibilities are endless. Our intuitive, flexible content management system (CMS) lets you bring ideas to life in a heartbeat, adapting your digital touch points quickly and efficiently across...
-
Customer Success Manager
4 meses atrás
Porto, Portugal Geomiq Tempo inteiro**We are Manufacturing the Future!** Geomiq is a London based start up, dedicated to revolutionising conventional manufacturing by offering engineers worldwide instant access to reliable production methods through our digital platform. As the UK’s leading Digital Manufacturing Marketplace, we provide an innovative B2B MaaS (Manufacturing as a Service)...
-
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is a pioneering platform dedicated to revolutionizing pain management on a global scale. Our mission is to empower two billion people to live pain-free lives by harnessing the power of technology and clinical expertise.As a Senior Customer Success Manager at Sword Health, you will be part of a fast-paced and dynamic team that drives business...
