Customer Success Manager

3 meses atrás

Porto, Portugal Geomiq Tempo inteiro

**We are Manufacturing the Future**
Geomiq is a London based start up, dedicated to revolutionising conventional manufacturing by offering engineers worldwide instant access to reliable production methods through our digital platform. As the UK’s leading Digital Manufacturing Marketplace, we provide an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI, seamlessly connecting buyers and sellers to enhance efficiency and productivity.Join us in our mission to work with leading brands like BMW, Rolls Royce, Brompton Bikes, and Google, and even support space missions.

Check out our website

**Our platform**:
Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world’s most innovative products.See our platform in action

**About the team**:
Our team is composed of London-based entrepreneurs and engineers with a proven track record, dedicated to solving the challenges we faced in custom manufacturing. We thrive in a fast-paced, dynamic culture that values integrity, continuous improvement, and building a company on solid foundations. Each team member is carefully selected for their exceptional talent and motivation, embodying both brilliance and humility.

**About the role**:
As a Customer Success Manager, you’ll be at the forefront of our mission, guiding customers from the moment they sign up to the successful delivery of their manufactured products. Acting as a critical link between the sales and support teams, you will ensure a seamless customer journey from sales prospect to active platform user. Your role involves developing strong relationships, enhancing the customer experience through onboarding and training, and providing ongoing support. You’ll manage key customer touchpoints, proactively addressing any issues that arise during the customer journey.

**Main Responsibilities**:

- **Customer Communications and Relationship Building**: Serve as the primary point of contact for customers, developing healthy relationships and ensuring clear, consistent communication about orders, platform usage, and updates.
- **Order Updates and Issue Resolution**: Proactively manage customer expectations regarding order status, addressing any issues such as delays, refunds and providing timely resolutions to enhance customer satisfaction.
- **Customer Onboarding and Training**: Assist with onboarding new customers, delivering product training to ensure users are fully equipped to utilize the Geomiq platform
- **Churn Mitigation and Retention**: Use data-driven insights to identify potential churn risks. Actively engage with customers showing inactivity, low usage, or dissatisfaction to improve retention and address concerns early.
- **Process Development and Improvement**: Develop and refine Customer Success processes, including onboarding flows, churn management strategies, and data management.
- **Cross-Functional Collaboration**: Work closely with the Sales Team and Production teams to ensure a seamless customer journey.

**What are we looking for**:

- 3 to 5 years in a Customer Success role
- Experience in the manufacturing industry or a strong passion for the field
- Background in a start-up environment with a hands-on approach.
- Strong written and spoken English communication skills.
- Excellent experience in relationship and account management.
- Proven ability to work cross-functionally with internal teams.
- Proficiency with CRM systems (experience with HubSpot preferred).

**Desired Experience**:

- Experience with marketplaces or e-commerce platforms.
- Working knowledge of supply chain management and physical products.
- Proven ability to build and refine customer onboarding flows.

**Benefits**:

- **Competitive Salary**: We offer a competitive salary that reflects your skills, experience, and the value you bring to the team.
- **22 Days Annual Leave**: Take the time you need to recharge with 22 days of annual leave, plus public holidays.
- **Extra Day Off for Your Birthday**: Your birthday is special, and we believe it deserves to be celebrated with an extra day off just for you.
- **Christmas Shutdown**: Enjoy additional time off during the festive season with our company-wide Christmas shutdown, giving you a chance to relax and spend quality time with loved ones.
- **Monthly Team Events**: Strengthen your connections with colleagues through regular team-building activities and social events.
- **Culture of Internal Progression**: We’re committed to your career growth. Benefit from a strong culture of internal progression, with opportunities for learning, development, and promotion.
- **More to Come**: As we continue to grow, so will our benefits. Stay tuned for additional perks and incentives as we evolve tog

  • Customer Success Manager

    4 semanas atrás

    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Customer Success ManagerAt Devexperts LLC, we're seeking a highly skilled Customer Success Manager to join our DXcharts team. As a key member of our team, you'll play a vital role in ensuring the success of our clients and driving business growth.Key Responsibilities:Provide exceptional customer support at the presale stage and oversee product sales...

  • Customer Success Manager

    3 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleInfraspeak is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of customers in the Portuguese market, ensuring they achieve the expected outcomes. You will work closely with customers to understand their strategic requirements...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Devexperts Llc Tempo inteiro

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Devexperts Llc Tempo inteiro

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a...

  • Customer Success Manager

    4 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is a fast-growing company that partners with customers from around the world to build a unique Intelligent Maintenance Management Platform (IMMP). Our vision is to make our customers' lives easier by providing a system of intelligence that collects data and transforms it into real actions using state-of-the-art technology.Job...

  • Customer Success Manager

    3 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleAs a Customer Success Manager at Infraspeak, you will be responsible for managing a portfolio of customers in the UK & I markets, ensuring they achieve the expected outcomes. You will work closely with customers, taking ownership of their success and becoming a trusted advisor by understanding their strategic requirements and implementing...

  • Customer Success Manager

    1 semana atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    At Infraspeak, we're revolutionizing the world of Intelligent Maintenance Management Platforms. As a Customer Success Manager, you'll be a key player in helping our customers achieve their goals. Your primary focus will be on managing a portfolio of customers in the Portuguese market, ensuring they get the most out of our platform. This role requires great...

  • Customer Success Manager

    3 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Infraspeak. As a key member of our customer-facing team, you will be responsible for managing a portfolio of customers in the Portuguese market, ensuring they achieve their expected outcomes. Your primary focus will be on building strong relationships with our...

  • Customer Success Manager

    5 meses atrás

    Porto, Portugal Geomiq Tempo inteiro

    **Customer Success Manager**: Hybrid/Remote **At Geomiq, we’re inspired every day by our customers and teammates.** Geomiq is the UK’s leading Digital Manufacturing Marketplace. An innovative B2B MaaS (Manufacturing as a Service) platform and Artificial Intelligence (AI) powered system that connects buyers and sellers with unprecedented...

  • Senior Customer Success Manager

    5 meses atrás

    Porto, Portugal 1WorldSync Tempo inteiro

    Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! 1WorldSync is looking for a **Senior Customer Success Manager **to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles...

  • Customer Success Manager

    5 meses atrás

    Porto, Portugal Cercle Tempo inteiro

    **Opportunity**: Customer Success Manager **About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. **Responsibilities**: - Cultivate...

  • Customer Success Manager

    4 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is a pioneering Intelligent Maintenance Management Platform (IMMP) that empowers teams to achieve their goals. Our mission is to make a positive impact on people's lives by providing a unique and personalized experience. We believe in the power of simplicity and strive to create a system of intelligence that collects data and...

  • Customer Success Manager

    3 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleInfraspeak is a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day. As a Customer Success Manager, you will be responsible for managing your own portfolio of customers in the Portuguese market, ensuring they achieve the expected outcomes. You will partner with customers, taking ownership from the...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Siena Ai Tempo inteiro

    .About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of...

  • Customer Success Manager

    3 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleAs a Customer Success Manager at Infraspeak, you will be responsible for managing a portfolio of customers in the UK and Ireland markets. Your primary goal will be to ensure that our customers achieve their expected outcomes and maximize their satisfaction with our Intelligent Maintenance Management Platform (IMMP).Key ResponsibilitiesManage...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Siena Ai Tempo inteiro

    .About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Siena AI Tempo inteiro

    **About Siena**: Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be...

  • Customer Success Area Manager

    1 dia atrás

    Porto, Porto, Portugal Nonius Tempo inteiro

    {"title":"Job Description","description":"About NoniusNonius is a leading provider of Guest Technology solutions, empowering hotels and other hospitality establishments to deliver exceptional digital guest experiences.We are seeking a skilled professional to join our Cloudscreen business unit as a Customer Success Area Manager.This role offers a unique...

  • Customer Success Manager

    2 meses atrás

    Porto, Portugal Siena Ai Tempo inteiro

    About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of...

  • Customer Success Ambassador

    Há 13 horas

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is an innovative Intelligent Maintenance Management Platform (IMMP) that empowers teams to achieve their goals. Our platform reflects our motto: Be a Source of Good Life. We believe in making our customers' lives easier by providing them with the tools they need to succeed.We were born in Porto, Portugal, and have since grown into...