Customer Success | Area Manager
Há 1 mês
.About NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.Job DescriptionWe are seeking a Customer Success | Area Manager to be part of our Cloudscreens business unit. You will be responsible to manage the day-to-day tasks of the Customer Success Team.This position is based in the city of Maia in Portugal.Key Responsibilities and ObjectivesDevelop and manage customer satisfaction, relationships and communications; Manage and supervise Team Internal communications with other units and departments; Manage team backlog workload and assign new tasks; Supervise clients' open incidents and manage task priorities; Ensure unit guidelines are followed by team members; Validate daily team tasktime tracking and suggest optimizations; Validate content tasks on detail, coherence and customer engagement; Present solutions demos driving product engagement, including contract renewal; Explore new opportunities to upsell and/or cross-sell to customers; Content creation, updateand management tasks to help the Team; Stay up-to-date with product updates; Manage and support the Director on crisis situations.Customer Success SkillsAssist sales teams in configuring demos and Proof of Concepts (PoCs); Facilitate the onboarding process for new clients on our TV, Cast and Signage platforms; Address product-specificinstallation and ongoing issues through responsive support; Contribute to quality assurance by identifying bugs and testing new features for developers; Maintain and update training materials and documentation for internal use.Must HaveTeam management skills; Degree in Management, ITmanagement or similar; Fluent in English (spoken and written); Excellent communication skills; Excellent problem-solving skills and critical thinking; Excitement to emerge in the technological world, customer success and sales operations; Ability to work under pressure to achieve goals in a reactive environment; Ability to learn and understand technical products and platforms; Empathy towards helping customers and ability to manage customer expectations; Creative, resourceful, detail-oriented and highly organized.Nice to HaveFluent in French (spoken and written); Fluent in other languages (spoken and written); Working experience in a similar role; Working experience in a Technology company; Experience in Hospitality; Strong analytical skills
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Customer Success | Area Manager
Há 1 mês
Porto, Portugal Phiture Tempo inteiro.About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most...
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Customer Success | Area Manager
Há 1 mês
Porto, Portugal Phiture Tempo inteiroAbout Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most...
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Customer Success | Area Manager
Há 1 mês
Porto, Portugal Phiture Tempo inteiroAbout NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most...
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Customer Success Area Manager
4 semanas atrás
Porto, Porto, Portugal Nonius Tempo inteiroAbout NoniusWe are a leading provider of Guest Technology solutions, serving over 536,420 rooms worldwide. Our comprehensive portfolio offers integrated and competitive solutions for hotels, outdoor facilities, apartments, co-living spaces, healthcare institutions, maritime settings, and sport and leisure venues.Job OverviewWe seek a highly skilled Customer...
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Area Manager Customer Success Team Lead
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhiturePhiture is a leading provider of innovative Guest Technology solutions for the hospitality industry. With a strong presence in over 536,420 rooms worldwide, we cater to hotels and other establishments across various markets.Our technology solutions aim to enhance the digital guest experience, ensuring seamless interactions between guests, staff,...
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Customer Success Manager
2 semanas atrás
Porto, Portugal Devexperts LLC Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...
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Customer Success Manager
3 meses atrás
Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...
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Customer Success Manager
3 meses atrás
Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a...
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Customer Success Manager
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Porto, Portugal Geomiq Tempo inteiro**Customer Success Manager**: Hybrid/Remote **At Geomiq, we’re inspired every day by our customers and teammates.** Geomiq is the UK’s leading Digital Manufacturing Marketplace. An innovative B2B MaaS (Manufacturing as a Service) platform and Artificial Intelligence (AI) powered system that connects buyers and sellers with unprecedented...
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Senior Customer Success Manager
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Porto, Portugal 1WorldSync Tempo inteiroDo you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! 1WorldSync is looking for a **Senior Customer Success Manager **to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles...
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Customer Success Manager
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Porto, Portugal Cercle Tempo inteiro**Opportunity**: Customer Success Manager **About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. **Responsibilities**: - Cultivate...
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Customer Success Ambassador
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Porto, Porto, Portugal Infraspeak Tempo inteiroAbout InfraspeakInfraspeak is an innovative Intelligent Maintenance Management Platform (IMMP) that empowers teams to achieve their goals. Our platform reflects our motto: Be a Source of Good Life. We believe in making our customers' lives easier by providing them with the tools they need to succeed.We were born in Porto, Portugal, and have since grown into...
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Customer Success Manager
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Porto, Portugal Siena AI Tempo inteiro**About Siena**: Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be...
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Porto, Porto, Portugal Phiture Tempo inteiroAbout PhiturePhiture empowers businesses to thrive through cutting-edge Guest Technology solutions. Our portfolio serves over 536,420 rooms worldwide – in Hotels of renowned international chains and independent establishments.Job DescriptionWe are seeking a skilled Customer Success | Area Manager to join our Cloudscreens business unit. You will be...
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Customer Success Manager H/F
2 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context?We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing?As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
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Customer Success Manager H/F
3 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris. What will I be doing? As a Customer Success Manager H/F, your responsibilities will include: Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
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Customer Success Manager H/F
2 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context?We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing?As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term retention;...
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Customer Success Manager
1 semana atrás
Porto, Porto, Portugal Olr Tempo inteiroOlr is seeking a seasoned professional to fill the role of Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful delivery of projects and services to our clients. This includes managing operations and small projects for one or more accounts, working within a scrum methodology and a Continuous Delivery...
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Customer Success Manager H/F
3 semanas atrás
Porto, Portugal Systems Accountants Tempo inteiroWho is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing? As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...
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Customer Success Team Manager
Há 1 mês
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhitureWe provide cutting-edge Guest Technology solutions for a seamless Digital Guest Journey. Our in-house built solutions ensure highly integrated and competitive offers. Our technology serves over 536,420 rooms worldwide across renowned international chains and iconic independent hotels. We also cater to other markets like Outdoor, Apartments,...