Customer Success Manager
6 meses atrás
**Opportunity**: Customer Success Manager
**About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth.
**Responsibilities**:
- Cultivate and maintain strong relationships with key stakeholders across multiple regions.
- Ensure smooth operations and exceptional service delivery in collaboration with customer and logistics teams.
- Coach customers, manage expectations and timelines, and provide expert input to optimize collaborations.
- Collaborate with internal teams including sales, operations, and finance to meet customer needs and optimize business processes.
- Negotiate contracts, pricing, and terms to maximize revenue and profitability while ensuring customer satisfaction.
- Develop strategic plans to grow revenue, identify new opportunities, and enhance customer satisfaction.
- Contribute to operational process improvements and maintain market knowledge.
- Act as a customer journey expert, providing feedback to the Product team based on customer insights.
**Profile sought**:
- Team player with great intuition and the ability to see the bigger picture.
- Empathetic with proven experience in building relationships and finding win-win solutions.
- Quick learner with the ability to grasp and engage with technical concepts.
- Strong communication skills; able to explain complex concepts simply.
- Ideally 5 years of customer-facing experience in client success, support, or sales roles (experience in logistics is a plus).
- Highly autonomous, thriving in a 100% remote environment.
- Fluent in English; additional languages are a bonus.
**Benefits & Culture**:
- Join a team of talented individuals committed to a visionary mission.
- Stock options in a promising technology scale-up.
- Hybrid workspace with mínimal hierarchy.
- Yearly company retreats to meet all team members.
- Training that supports both professional and personal growth.
- Minimum 25 vacation days per year plus national public holidays.
- Excellent work/life balance with a focus on human well-being.
**Department**: Customer Success
**Location**: Hybrid from Hamburg or Porto
**Start date**: ASAP
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