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Customer Success | Area Manager
2 meses atrás
About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job Description We are seeking a Customer Success | Area Manager to be part of our Cloudscreens business unit. You will be responsible to manage the day-to-day tasks of the Customer Success Team.
This position is based in the city of Maia in Portugal.
Key Responsibilities and Objectives Develop and manage customer satisfaction, relationships and communications;Manage and supervise Team Internal communications with other units and departments;Manage team backlog workload and assign new tasks;Supervise clients' open incidents and manage task priorities;Ensure unit guidelines are followed by team members;Validate daily team task time tracking and suggest optimizations;Validate content tasks on detail, coherence and customer engagement;Present solutions demos driving product engagement, including contract renewal;Explore new opportunities to upsell and/or cross-sell to customers;Content creation, update and management tasks to help the Team;Stay up-to-date with product updates;Manage and support the Director on crisis situations.Customer Success Skills Assist sales teams in configuring demos and Proof of Concepts (PoCs);Facilitate the onboarding process for new clients on our TV, Cast and Signage platforms;Address product-specific installation and ongoing issues through responsive support;Contribute to quality assurance by identifying bugs and testing new features for developers;Maintain and update training materials and documentation for internal use.Must Have Team management skills;Degree in Management, IT management or similar;Fluent in English (spoken and written);Excellent communication skills;Excellent problem-solving skills and critical thinking;Excitement to emerge in the technological world, customer success and sales operations;Ability to work under pressure to achieve goals in a reactive environment;Ability to learn and understand technical products and platforms;Empathy towards helping customers and ability to manage customer expectations;Creative, resourceful, detail-oriented and highly organized.Nice to Have Fluent in French (spoken and written);Fluent in other languages (spoken and written);Working experience in a similar role;Working experience in a Technology company;Experience in Hospitality;Strong analytical skills.What's great in the job? Great team of smart people, in a friendly and open culture;Real responsibilities and autonomy;Expand your knowledge of various countries and regions;Great career opportunity in a fast-evolving Technology company;Contribute to the greater experience of millions of Travellers around the World
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