Customer Care Specialist with Norwegian

Há 4 dias


Porto, Portugal CPL Recruitment Tempo inteiro

We are looking for Customer Care Specialists for one of the leading global information technology consulting and business process services company based in Porto, Portugal.

**As a Customer Care Specialist, you will be responsible with the following**:
- Log incidents accurately and document all call information according to standard operating procedures
- Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
- Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
- Keep all company information which includes customer information confidential and secured
- Ensure compliance to all company policies and procedures

**Requirements**:

- 0-6 years of contact center experience
- Fluent English and B2 Level Dutch or Norwegian
- Good written and verbal skills
- Quick learner, patient, customer centric and pay attention to details
- Excellent data entry, typing skills and understanding of call center environment
- Basic knowledge of MS Office Tools: Word, Excel & Outlook
- Ability to de-escalate calls and handle high profile escalations
**We offer**:

- Determined 1-year contract with the possibility of extension
- Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment
- Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)
- Attractive compensation and employer-provided relocation package.
- Modern, spacious office with good connection to the city centre (metro) and necessary infrastructure around.
**HOW CAN I HELP YOU?**
- Preparing your CV and interview.



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