Technical Account Manager

2 meses atrás

Lisboa, Portugal Salesforce Tempo inteiro

**Job Category **:Customer Success Group

**Job Details**:
Join our EMEA team of Technical Account Managers who love to solve customer challenges together. Building strong trust-based relationships, working hand in hand with Salesforce’s biggest customers in an energetic and lively environment. The team is growing fast, and we are looking for passionate professionals to join the Salesforce family. Being part of our TAM community opens up opportunities for personal development and career progression. We collaborate closely with teams of authorities on innovative and ground breaking technology, in an ever-evolving environment, to support large-scale, enterprise-level accounts. This particular role is to focus on Salesforce Core.

**Role Description**:
As a Technical Account Manager (TAM) in our Salesforce Core Team, you will have the responsibility for partnering with a small number of assigned accounts to improve their overall technical and operational health. You will help the customer navigate through proactive and reactive support services to drive technical customer success and ultimately value. You should have a track record in translating sophisticated technical issues and driving service maturity through positive partnerships.

Being the trusted advisor for our most strategic customers is essential, building an extensive knowledge of the Salesforce platform. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share technical best methods, and adoption of proactive services.
In major incidents you will act as a point of contact, managing the customer's expectations and communications to all levels.

The Salesforce magic is our culture of Trust, Customer Success, Equality and Inclusion, where we win as a “We” not a “Me”. Take an active part in the team, driving energy through change, meeting and exceeding expectations while helping others to do so. At the core of every successful TAM is the highly developed ability to build strong trusted and positive relationships, gaining enjoyment through complex challenges to help customers do more while exhibiting a growth mindset. Trusted relationships form the cornerstone of every engagement with the ability to collaborate and clearly communicate and to learn new technologies quickly.

The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

**Responsibilities**

As a TAM, your main role will be to orchestrate the entire Signature Success Support Experience for your customers and their wider teams, including their partners. Become part of your customer’s Salesforce team and partner with them to provide recommendations, insights, and expert guidance tailored to their deployment:

- Develop a trusted relationship with key technical and business customers armed with optimal standard practices for enterprise architecture and become an expert on a customer’s implementation by understanding top business goals and priorities
- Understand customer trends, analyse patterns and identify action plans with a focus on critical issues prevention and risk mitigation
- Coordinate and orchestrate the Proactive Services Program using our 24x7 monitoring and solution analysis trends and insights
- Advocate for customers’ priorities internally within Salesforce while proactively working with the Salesforce R&D, Infrastructure & Product teams on technical issues, product roadmap changes, new feature requests, technical hurdles, etc
- Collaborate and contribute with teams internally, share knowledge and best methods with team members, contribute to internal projects and initiatives and serve as Domain Expert for specific technical or process areas
- Attend Customer development or project meetings to listen and weigh in on best method use of the platform and environments
- Be a point-of-contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal) and orchestrate all Salesforce teams’ efforts to ensure the highest levels of customer happiness
- Collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions

**Skills**

To be successful in this role, the following experience is preferred:

- Experience in a customer-facing role, working with executive customers, supporting customer technical implementations or transformation programs
- Fluency in English and Portuguese.
- Comfortable with working autonomously and as part of a remote team
- you are experienced at leading the navigation, prioritisation, and management of technically sophisticated customer requests or projects involving multiple parties and high volumes of transactions/load in distributed enterprise systems
- Good communication skills - you have previously communicated effectively with and influenced at all levels of

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Skyline Communications Tempo inteiro

    Apply now:Nice to meet youAre you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform—called DataMiner—makes sure that you can order your products online, watch the latest episode of your favorite...

  • Technical Account Manager

    1 dia atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Technical Account Manager - RPA (Uipath). Lisboa Technical Account Manager - RPA (Uipath). Lisboa Lisbon, Lisbon, Portugal We are looking for Technical Account Manager - RPA (Uipath) to integrate a project in Lisbon.Profile:- Minimum of 7 years of professional experience in technical- facing roles;- Background in programming, preferably. NET. Prior...

  • Technical Account Manager

    1 dia atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Technical Account Manager - RPA (Uipath). Lisboa Technical Account Manager - RPA (Uipath).Lisboa Lisbon, Lisbon, Portugal We are looking for Technical Account Manager - RPA (Uipath) to integrate a project in Lisbon.Profile:- Minimum of 7 years of professional experience in technical- facing roles; - Background in programming, preferably. NET. Prior...

  • Technical Account Manager

    Há 3 dias

    Lisboa, Portugal Olisipo Tempo inteiro

    Technical Account Manager - RPA (Uipath). Lisboa Technical Account Manager - RPA (Uipath).LisboaLisbon, Lisbon, Portugal We are looking for Technical Account Manager - RPA (Uipath) to integrate a project in Lisbon.Profile:- Minimum of 7 years of professional experience in technical- facing roles;- Background in programming, preferably. NET. Prior experience...

  • Technical Account Manager

    2 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência - Technical Account Manager - RPA (Uipath)_Lisboa **Descrição**: RPA Developer **Perfil**: We are looking for Technical Account Manager RPA (Uipath) to integrate a project in Lisbon. - Minimum of 7 years of professional experience in technical customerfacing roles; - Background in programming, preferably.NET. Prior experience as UiPath...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application...

  • Technical Account Manager

    1 semana atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Portugal AWS EMEA SARL (Portugal Branch) - G53 Tempo inteiro

    BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security,...

  • Technical Account Manager

    2 meses atrás

    Lisboa, Portugal AWS EMEA SARL (Portugal Branch) - G53 Tempo inteiro

    BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security,...

  • Account Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Precise Tempo inteiro

    We are looking for an Account Manager to join our client's team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon.ResponsibilitiesAs an Account Manager, you will be responsible for attracting and managing international clients and for designing, executing, monitoring and optimizing digital...

  • Account Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Precise Tempo inteiro

    We are looking for an Account Manager to join our client's team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon.ResponsibilitiesAs an Account Manager, you will be responsible for attracting and managing international clients and for designing, executing, monitoring and optimizing digital...

  • Account Manager

    2 meses atrás

    Lisboa, Portugal Precise recruitment & selection Tempo inteiro

    Lisboa Tempo Inteiro Híbrido **Descrição**: We are looking for an Account Manager to join our client’s team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon. **Responsibilities**: As an Account Manager, you will be responsible for attracting and managing international clients and for designing,...

  • Enterprise Account Manager

    2 meses atrás

    Lisboa, Portugal AWS EMEA SARL (Portugal Branch) - G53 Tempo inteiro

    Experience as a quota carrying technology field sales individual, or business development professional - Experience co-ordinating multiple members of the sales team dedicated to a particular account, such as Inside Sales, Solution Architects, Technical Account Managers etc. - Experience increasing technology adoption and creating long term transformational...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Portugal Alarm.com Tempo inteiro

    **Position Overview** - Driving the Technical Onboarding process to make sure that new partners have all the training and tools to succeed from the start This includes everything from backend integrations to customer support tools to end-user features and functionality. We're searching for high-powered talent with a passion for technology, a consultative...

  • Technical Key Account Manager

    Há 2 dias

    Lisboa, Portugal SPACE44 Tempo inteiro

    **Company Overview** SPACE44 is a leading technology company that provides dedicated high-performance developer teams to fast-scaling innovators in the US, Canada, and Europe. We have an innovative Talent Scout engine that helps us attract and retain the best talent in the industry. We have a high-quality approach to assessing and coaching our teams,...

  • Technical Account Manager

    1 semana atrás

    Lisboa, Portugal Truphone Tempo inteiro

    1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12...

  • Technical Account Manager

    1 semana atrás

    Lisboa, Portugal Truphone Tempo inteiro

    1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12...

  • Techinical Account Manager

    Há 2 dias

    Lisboa, Portugal HOST-RH Tempo inteiro

    Our client, a young and innovative software company providing platforms on the fastest growing industry: Online Gaming, located in Lisbon, is looking for: **Technical Account Manager** Key responsibilities include: - Manage a portfolio of assigned partners (clients) by the head of department manager. - Ensure that any new system integration into business...

  • Technical Account Manager

    1 semana atrás

    Lisboa, Portugal AWS EMEA SARL (Portugal Branch) - G53 Tempo inteiro

    At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other...

  • Technical Account Manager

    2 meses atrás

    Lisboa, Portugal AWS EMEA SARL (Portugal Branch) - G53 Tempo inteiro

    At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other...