Junior Partnerships Specialist

6 meses atrás

Lisboa, Portugal FREE NOW Tempo inteiro

**_Location_**_: Anywhere in Portugal_

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

We're looking for a new Junior Partnerships Specialist to join the Customer Excellence Team in the Service Operations. Your mission: Ensure seamless integration of Passenger and Driver Care (PDC) into strategic partnerships, delivering top-notch service efficiently. Advocate for customers, aiming to enhance their experience and reduce reliance on PDC support. Manage business-led partnerships to generate users and support team contacts. Be a driving force in shaping our customer support landscape - join us for a dynamic journey

**YOUR DAILY ADVENTURES WILL INCLUDE**:

- **Integration Implementation**: Project manage customer care aspects of partnerships to boost demand or supply & collaborate cross-functionally to prepare processes, policies, and CRM systems.
- **New Mobility**: Oversee customer care for implementing new Mobility Partners & collaborate with internal teams for seamless integration.
- **Feature Roll-outs**: Partner with Product & Tech teams for key feature development and roll-out.
- **Analysis and Reporting**: Analyse PDC contact and performance trends and present findings and actions to the wider business.
- **Continuous Improvement**: Use customer care data for product, policy, and process improvements.
- **External Partner Management**: Manage customer care relationships with integrated Mobility Partners.
- **Escalation Point**: Serve as an escalation point for B2B and NEXT partner inquiries beyond PDC management.

**Our Tools**: GSuite | Microsoft Office | Zendesk | Tableau | Jira | Confluence

**TO BE SUCCESSFUL IN THIS ROLE**:

- **Customer-focus**: Demonstrated experience in a customer experience setting.
- **Project Management**: Demonstrated experience in project management, preferably in a customer-focused or mobility industry role.
- **Stakeholder Management**: Proven experience effectively managing internal and external stakeholders at all business levels.
- **Communication**: Excellent written and verbal English communication skills.
- **Organisation**: Highly organised, accustomed to managing multiple tasks under tight deadlines.
- **Prioritisation**: Ability to make pragmatic decisions for optimal outcomes.
- **Analytical Skills**: Identify key trends in customer care data and make data-driven decisions to enhance performance.
- **Problem-solving**: Willingness and ability to embrace challenges, collaborating on solutions with relevant stakeholders.

**BENEFITS & PERKS IN A NUTSHELL**:

- Fully remote or hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- L&D opportunities
- Employee assistance program
- Personal development budget

**Plus more local benefits depending on your work location**

**DIVERSITY, EQUITY & INCLUSION**:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:

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