Manager of Customer Success
2 meses atrás
Integra empresa tecnológica em grande crescimento e em processo de internacionalização
Principais responsabilidades
Terás como principal responsabilidade a criação da área de Customer Success de raiz. Terás oportunidade de participar no projeto de escolha e implementação do software, passará por ti a definição de procedimentos, SLAs e KPIs e a gestão da equipa. Será também da tua responsabilidade estabelecer o contacto com outros departamentos e com os parceiros e identificar novas oportunidades de melhoria.
Para quem vais trabalhar
O nosso cliente é uma empresa tecnológica que atua na área da mobilidade. Encontram-se neste momento em grande crescimento e em processo de internacionalização. Por este motivo, estão a reforçar a equipa.
O que procuramos
Pelo menos, 4 anos de experiência na área de Customer Support;
Experiência prévia em gestão de equipas;
Experiência prévia em projetos de implementação/mudança;
Domínio de soluções como Zoho Desk, Zendesk ou outros;
Fluência em inglês;
Conhecimentos de espanhol e francês (plus).
O que a empresa te pode oferecer
Terás oportunidade de fazer parte de um projeto inovador, em franco crescimento. Terás autonomia e poder de decisão para desempenhar as tuas funções. Terás acesso a politicas de trabalho flexíveis e a politicas salariais atrativas.
Próximo passo
Caso tenhas interesse nesta oportunidade, envia-nos o teu CV atualizado. Se procuras outro tipo de desafio profissional, contacta-nos para falarmos sobre outras oportunidades de carreira, sempre de forma totalmente confidencial.
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