Customer Success
Há 1 mês
**_Maia_**
**_, _**
**_Portugal_**
**_ _**
**About Nonius**:
**17 years of experience in hospitality technology**
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 450,000 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
**Job description/specification**
We are looking for a Customer Success Manager to be part of our Interactive TV, Digital Signage business unit Team. On this position you will be responsible to manage the the day-to-day tasks of the Customer Success Team.
This position is based in the city of Maia in Portugal.
**Customer Relationship**:
**Personal Evolution**:
**Autonomy**:
**Administrative Work**:
**Technical Expertise**:
**Responsibilities**:
- Develop and manage customer satisfaction, relationships and communications;
- Manage and supervise Team Internal communications with other units and departments;
- Manage team backlog workload and assigning new tasks;
- Supervise clients open incidents and manage tasks priorities;
- Ensure unit guidelines are followed by team members;
- Validate daily team tasks timetrack and suggest optimizations;
- Validate content tasks on detail, coherence and customer engagement;
- Present solutions demos driving product engagement, including contract renewal;
- Explore new opportunities to upsell and/or cross-sell to customers;
- Content creation, update and management tasks to help the Team;
- Stay up-to-date with product updates;
- Manage and support the Diretor on risis situations.
**Must have**:
- Team management skills;
- Degree in Management, IT management or similar;
- Fluent in English (spoken and written);
- Excellent communication skills;
- Excellent problem solving skills and critical thinking;
- Excitement to emerge on the technological world, customer success and sales operations;
- Ability to work under pressure to achieve goals in a reactive environment;
- Ability to learn and understand technical products and platforms;
- Empathy towards helping customers and ability to manage the customer expectations;
- Creative, resourceful, detail-oriented and highly organised.
**Nice to have**:
- Fluent in French (spoken and written);
- Fluent in other language (spoken and written);
- Working experience in similar role;
- Working experience in a Technology company;
- Experience in Hospitality;
- Strong analytical skills.
**What's great in the job?**:
- Great team of smart people, in a friendly and open culture;
- Real responsibilities and autonomy;
- Expand your knowledge of various countries and regions;
- Great career opportunity in a fast-evolving Technology company;
- Contribute to the greater experience of millions of Travelers around the World
**Our Product**:
**Know about**
**What We Offer**:
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more
**Perks**:
A full-time position
Attractive salary package.
**Trainings**:
5 days / year, including
1 of your choice.
**Eat & Drink**:
Office with Staff kitchen with free beverages (coffee, tea,).
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