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Strategic Partner Success Manager

2 meses atrás

Lisboa, Portugal Viva.com Tempo inteiro

**Strategic Partnerships Success Manager - Strategic Accounts/Partners**

**Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager**

**Why should I apply?**
- High growth opportunity to further boost your career with potential to lead a team on a regional basis.
- Your successes, hard work and achievements will be recognized and rewarded.

**What you will do**

As a Customer Success Manager/Customer Relationship Manager/ **Strategic Partner Success Manager** you will:

- Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
- Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailor-made solutions).
- Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.

**Requirements**:
**What we look for in a Customer Success Manager/Customer Relationship Manager/ Strategic Partner Success Manager**:

- Degree in Management Information Systems or a combination of Business with IT related field
- Be able to identify customer technical and commercial requirements to craft solutions
- Be a confident negotiator to achieve win-win commercial agreements and close sales
- Customer focus with proven soft skills in dealing with clients’ Management & Payments stakeholders
- Minimum 5-7 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Strong communication skills able to write and speak Portuguese plus English to a high standard

**What we offer**
- Highly competitive salary (based on experience)
- Health Insurance
- Annual bonus based on targets’ achievement
- Integrity, teamwork, transparency, and regular feedback to develop your skills
- An opportunity to grow with one of Europe's fastest growing Fintech Companies.

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