Ship to Bill Analyst

2 meses atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**Ship to Bill Analyst (Hybrid) - Dutch speaker**

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Our Client is one of the fortune 100 Oil & Gas and chemical manufacturer, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products.

**Responsibilities**:

- Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
- Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
- Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
- Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
- Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
- Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
- Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
- Update Global Smart Form; Travel & Entertainment expense report review
- Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
- Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
- Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
- Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

**Functions**:

- Invoice Management including: Billing & Dispute Management
- Account Setup & MDM
- AR including: Collections & Cash Applications, Ledger Account Management
- Customer Inquiry and Service Request Handling
- Client Solutions
- Order Processing

**Any one of the following functional experience will be required**:

- Order Management
- MDM
- AR
- Billing
- Accounting / AP
- Logistic Experience

**Technical Application**:

- User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)
- Good MS Office skills

**Qualifications**:

- Minimum of a Bachelor's degree or equivalent in business or a departmentally related
- 1-2 years of relevant experience
- Experience with SAP or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.) an asset
- Good MS Office skills

**Required Language Thresholds**:

- Dutch: (Level C1/C2)
- English: (Level B2)

**What We Offer**:

- Permanent contract;
- Competitive salary;
- Private health and life insurance from day one in the company;
- Working hours: Monday to Friday, day shift (hybrid);
- Meal allowance on card/voucher;
- Career progression opportunities;
- Parenthood program;
- Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
- Staff canteen with varied food options and river-facing balcony seating

**Job Types**: Full-time, Permanent

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