Guest Operations Intern

4 semanas atrás

Lisboa, Portugal Ukio Tempo inteiro

**About Ukio |**:
We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.

Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

**Our culture |**:
We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

**Role |**:
We are currently looking for a Guest Operations Intern focused on the quality assurance operations in the Lisbon market. Your primary role will be to support the seamless operation of guest experiences, from pre-check-in to post-check-out. You will assist in verifying the quality and cleanliness of apartments, ensuring guests have a smooth and enjoyable stay. Additionally, you will help optimize guest flow procedures. The role is integral in providing an outstanding guest experience and maintaining the overall quality of our properties. The Guest Operations Intern plays a vital role in the successful operation of our guest services, ensuring that guests have a memorable and hassle-free stay in our Ukio homes.

**Responsibilities |**:

- Assist with managing guest operations from check-in to check-out, including addressing guest requests and complaints
- Help ensure apartments meet cleanliness and quality standards through regular inspections of the apartments

Check-In assistance
- Support the management of guest access to apartments, including key management and keyless access codes
- Assist the Guest Experience (GX) team with apartment and building entrance instructions when requested
- Help manage the inventory welcome kits and cleaning essentials

Check-out
- Coordinate with housekeeping and maintenance teams to ensure timely apartment turnovers
- Assist in replacing essential items and cleaning supplies in apartments between guests
- Support the scheduling and supervision of apartment cleaning post check-out
- Help conduct check-out procedures and report any maintenance or furniture issues
- Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

**About you |**:

- Fluent in Portuguese and English (C1)
- Attention to detail with a commitment to high-quality standards
- Organized, with the ability to follow processes and provide quick follow-up
- Excellent communication and interpersonal skills
- Comfortable in working with cross-functional teams
- Previous experience in hospitality, property management, or related field is a plus

**Ukio's life benefits |**:

- Paid internship
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn
- An amazing internal culture and no dress code
- International working environment with many different nationalities

**Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution

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