Technical Support

5 meses atrás

Lisboa, Portugal Cluster OS Limited Tempo inteiro

**Are you ready for new opportunities, new challenges and fair work conditions? Consider Us**

We are looking for dynamic and passionate individuals, fluent in: French, Polish, Romanian, Hungarian, Spanish, Italian, German, Dutch, Swedish, Norwegian, Danish, English UK/ US, Czech. to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment. Are you driven by ambition and confident in your ability to thrive alongside Cluster?? We would be happy to hear from you

**ABOUT YOUR ROLE**:

- Be a team player and contribute to a positive work environment
- Ensure an exceptional customer relationship and customer experience throughout the entire customer journey.
- You will be the point of contact for inquiries related to pre
- Build a sustainable and mutually beneficial relationship between customers and the brand you represent.

**ABOUT THE PROJECT**:
Globally renowned tech company with strong global presence. ( Disclosed during selection Process).

Customer service - **Technical process** (Basic IT troubleshooting experience, level 1, level 2 support desk experience).

**WHAT WE EXPECT FROM YOU**
- Fluent in one of the languages mentioned above.
- Knowledge of English level C1 (to ensure you are up to date with training and communication between departments and employees).
- Excellent communication skills and ability to work well in a team.
- Positive attitude and willingness to perform additional tasks.
- Customer satisfaction orientation and proactivity.
- Ability to deliver results independently and in often ad hoc situations.
- Ambitious to engage with other team members and share experiences.
- Well organized, valuing good work ethic and acting with integrity in every situation.
- Demonstrate reliability and trustworthiness.

**WHAT YOU CAN EXPECT FROM US**
- Paid onboarding period of one month.
- Professional career progression and support throughout your career development.
- A multicultural and diverse environment with an excellent working environment.
- Team building activities organized by Cluster and/or its team members.
- Competitive salary package for entry level (includes transportation allowance and work from home allowance, if applicable).
- Salary paid in twelve or fourteen months.
- All necessary equipment will be provided by the company.
- Private medical insurance will be provided (after completion of probationary period).
- Locations: Our available locations include Malaga, Barcelona, Lisbon, and Braga. With the possibility of being Remote, Hybrid and Office-based.
- Job Types**:Full-Time**, **Permanent **(probation period of 6 months).
- Start date: September
- Salary**:To be disclosed during the selection process**

**ABOUT US**:
Cluster is a young and dynamic company that is driven by a bold ambition. Our journey began in 2020 with just two employees and today, we are proud to have a team of over 400 professionals, thriving in Lisbon and Barcelona. We have built a team to mainly support European markets and much more to come.

Our focus is not only on Cluster’s growth, but also on creating opportunities for our team members. Our close-knit team has always been an integral part of our company's DNA, and we aim to maintain this spirit even as we continue to grow and welcome new members to our team.

At Cluster, you are not just another employee - you are a valuable team member who plays a vital role in our collective success. We are committed to supporting and empowering our team members to achieve their full potential and contribute to our company's growth, as well as their own personal and professional development.

**Job Types**: Full-time, Permanent

**Salary**: 1,000.00€ - 1,645.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- In case you have a notice period to give to a current employer, how much time would that be?
- Which of the languages mentioned on the ad are you fluent in?

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- communicative level of English (required)

License/Certification:

- ID, Documentation to work in Portugal (NIF, NISS) (required)

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