Digital CRM Solutions Architect

2 semanas atrás

Lisboa, Portugal ConvaTec Tempo inteiro

About us:
Change is everywhere at ConvaTec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better.

Join us on our journey to #ForeverCaring as a **Digital CRM Solutions Architect **, and you’ll do the same.

Reporting to the Digital Enterprise Architect, the **Digital CRM Solutions Architect **will play a leading role in ConvaTec’s drive to provide a World-Class Customer Experience through Digital Channels. The role will focus on defining world class digital solutions to maximize the effectiveness of the sales, marketing & customer service functions.

**Key Responsibilities**
- Owns the definition of Solution Architectures for salesforce effectiveness leveraging MS Dynamics 365 CRM
- Champion of Agile, working with product owners and business stakeholders to understand requirements and define user stories.
- Takes responsibility for E2E platform solution architectures, working on key elements of Integration, Data and Security Design
- Provide expert guidance to the engineering teams and act as the TDA and visionary for CRM, Sales, Marketing & Integration Architecture
- Ability and willingness to conduct developer code reviews as required
- Play a lead role in engaging with EA, Security & Privacy, Infrastructure, and supplier teams to define solutions, resolve issues, obtain agreement in implementation strategies and create greenfield architectures
- Build and maintain strong relationships with engineers, developers and vendors, provide coaching and motivation for team members

**Capabilities & Competencies**
- Expert level on MS D365 CRM, service, integration & data architecture
- Expert in API and Microservices solution development
- Practitioner of modern digital MACH and integration architecture concepts
- Strong background in the software development lifecycle
- Consultative approach with blend of pragmatism and assertiveness
- Product orientated methodology within a scaled agile framework
- Leadership quality’s to steer engineering & development teams

**Skills and experience**
- Extensive experience of defining solution architectures in the CRM, Sales, Marketing & Service Domain
- Digital technology implementations, D365 CRM, Marketing Automation, Mobile App, Web Content personalisation, Cookie & Consent management
- Experience with a modern DXP would be beneficial (Optimizely, Sitecore, Adobe etc.)
- Understanding of master data, data analytics & AI/ML solutions would be desirable
- Experience of Digital Healthcare solutions would be beneficial

**What we are offering**
- Chance to move your career within the company that is the leader in delivering the pioneering trusted medical solution for the patients
- ** Hybrid work model** **(1 day per week from the office in Lisbon)
- Modern office space in the Lisbon city centre
- Attractive compensation package with Incentive plan and benefits
- Great atmosphere among the Team where we are focus on Improving Care and Do what’s right for the lives we touch.

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.

This is work that’ll move you.

LI-ND1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

**Already a Convatec employee?

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