Customer Support: German

4 semanas atrás


Distrito de Lisboa, Portugal ProRekruter Tempo inteiro

**Dieses Angebot bietet ein 15. GEHALT: 1100€ brutto zusätzlich nach dem 1. Vertragsjahr**

**zzgl. EXTRA PROJEKTBONUS - insgesamt 2000€ brutto**(500€ brutto ausgezahlt nach dem 4., 7., 10. und 13. Vertragsmonat)

**DE: Kundensupport-Spezialist (deutschsprachig) - Lissabon Oriente**
**EN: Customer Support Specialist (German Speaking) - Lisbon Oriente**
**PT: Especialista de Apoio ao Cliente (Língua Alemã) - Lisboa Oriente**
- **Standort**: Lissabon-Oriente
- **Startdatum**: 8.01 oder 29.01
- **Vor Ort**: Büroposition in Lissabon Oriente

Wir bieten einen **effizienten und schnellen Bewerbungsprozess** - alles online
Arbeite direkt im modernen Büro des Unternehmens: Montag bis Freitag 8:00 - 20:00 Uhr, Samstag und Sonntag 8:00 - 17:00 Uhr (5 Tage/Woche, 40 Stunden/Woche).
**Keine Erfahrung erforderlich** Wir bieten eine umfassende Schulung.

**Über das Unternehmen**:
Unser Kunde ist ein weltweit führendes Technologieunternehmen, spezialisiert auf Internetdienstleistungen und -produkte wie Online-Werbung, Suchlösungen und Cloud-Computing. Bekannt für Innovationen, revolutioniert das Unternehmen den Zugang zu Informationen und bietet digitale Werkzeuge, die von Milliarden genutzt werden.

**Deine Aufgaben als Kundensupport-Spezialist**:

- Bearbeite Kundenanfragen auf Deutsch über verschiedene Kanäle (Telefon, E-Mail, Chat, Social Media) zu E-Commerce-, Software-, Hardware
- und Wireless-Themen
- Biete Unterstützung vor dem Kauf, allgemeinen Support und technische Problemlösungen
- Kommuniziere stets in einer professionellen und einheitlichen Markenstimme
- Eskaliere ungelöste Probleme an weiterführende Support-Teams und arbeite mit Technikern zusammen, um komplexe Anfragen zu lösen
- Priorisiere individuelle Tickets und stelle zeitnahe Lösungen sicher

**Attraktives Gehalt & Vergütungssystem (inkl. Essenszuschuss)**:

- **Grundgehalt**: 1100€ brutto x 14 Monate (entspricht 1283€ brutto x 12 Monate)
- **Projektbonus**: 135€ brutto / Monat
- **Performance-Bonus**: Bis zu 120€ brutto / Monat
- **Essenszuschuss**: 7,23€ NET/Tag (als Prepaid-Karte für Supermärkte, Restaurants, etc.)
- **Transportzuschuss**: 20€ pro Monat
- **zzgl. EXTRA PROJEKTBONUS - insgesamt 2000€ brutto**(500€ brutto ausgezahlt nach dem 4., 7., 10. und 13. Vertragsmonat)

**Zusätzliches 15. Gehalt**: 1100€ brutto nach dem ersten Vertragsjahr
**Dein jährliches Bruttogehalt (inkl. Boni): 20.160€ - 23.600€**

**Was wir erwarten**:
**Du sprichst fließend Deutsch (C2 - muttersprachliches Niveau)**
**Du hast Englischkenntnisse (mindestens B2)**
**Du bist bereit, nach Lissabon zu ziehen oder wohnst bereits dort**
Du bist kundenorientiert und kommunikationsfreudig
Interesse an Technik? Das ist ein großer Vorteil

**Was wir bieten**:

- **Startdatum**: 8.01 oder 29.01
- **Unbefristeter Vertrag** (CDI) mit 3-monatiger Probezeit (gemäß portugiesischem Recht)
- **Arbeitszeiten im Schichtsystem**: Montag bis Freitag 8:00 - 20:00 Uhr, Samstag und Sonntag 8:00 - 17:00 Uhr (5 Tage/Woche, 40 Stunden) mit 2 rotierenden freien Tagen
- Private Krankenversicherung ab dem 1. Tag
- Ein "Bring-a-Friend"-Programm mit attraktiven Prämien
- **100 % digitaler Bewerbungsprozess**

**Wichtiger Hinweis**:
EU-Staatsbürgerschaft oder gültige Aufenthaltserlaubnis in Portugal ist erforderlich.

**Bereit für dein neues Abenteuer?**
Bewirb dich jetzt mit deinem Lebenslauf Wir freuen uns auf dich

Kundensupport #Deutschsprachig #JobInLissabon #15tesGehalt #KarriereInPortugal #Kundenservice #LissabonJobs #SupportJob #lisbongerman

Art der Stelle: Vollzeit

Gehalt: ab 1.255,00€ pro Monat

Bewerbungsfrage(n):

- Wann ist für Sie der nächstmögliche Starttermin?
- Ihr aktueller Standort (Stadt):

- Sind Sie bereit, in unserem Büro in Lissabon Oriente zu arbeiten?
- Haben Sie schon einmal bei Concentrix/Webhelp in Portugal gearbeitet oder waren Sie im Einstellungsprozess? Wenn ja, hinterlassen Sie bitte hier einen Kommentar:

- Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
- Um Ihre Bewerbung für diese Stellenausschreibung fortzusetzen, sind Ihre E-Mail-Adresse und Telefonnummer zwingend erforderlich. Bitte hinterlassen Sie diese hier:

- Dürfen Sie legal in Portugal arbeiten?

Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:
Sprache:

- Englisch communicative (Erforderlich)
- Deutsch (mindestens C2-Niveau) (Erforderlich)

Voraussichtliches Einstiegsdatum: 08.01.2025



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