Customer Advisor for Hotel Reservations

4 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

**What you’ll be doing at Webhelp**

As a **German-Speaking Customer Advisor for Hotel Reservations**, you will:

- Assist customers with their last-minute bookings mainly through live chat
- Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia
- Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
- Handle inquiries and provide timely responses and manage requests
- Ensure that the degree of satisfaction meets the customer and company needs
- Contribute to creating brand engagement for our client

**We’ll be a great match if you**:

- **Have a high level of German (written and oral) and fluent in English (B2)**:

- Have excellent writing and communication skills coupled with empathy and team spirit
- Love to identify the customers’ needs and propose fast solutions
- Are proactive, results-driven, self-motivated, and a great team player
- Have availability to work night shifts

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (after 6 months)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- Workplace**: Work on-site in Lisbon, Portugal**

“Working at **Webhelp **has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - **Samantha Oliveira - Customer Advisor**

**Who we are**

**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands.** By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp **is an equal opportunity employer.

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