Kundenbetreuer(In) Bilingual
6 meses atrás
**Stellenbezeichnung: Kundenbetreuer(in) Bilingual (Deutsch/Englisch)**
**Unternehmen: EasyJet**
**Standort: Lissabon, Portugal**
**Vertragsart: Festanstellung**
**Stellenbeschreibung**:
EasyJet, eine der führenden Fluggesellschaften Europas, sucht eine(n) zweisprachige(n) Kundenbetreuer(in) (Deutsch/Englisch) zur Verstärkung unseres dynamischen Teams in Lissabon. Sie spielen eine entscheidende Rolle bei der Bereitstellung eines ausgezeichneten Kundenservices für unsere Passagiere, indem Sie deren Anfragen bearbeiten und deren Probleme professionell und effizient lösen.
**Aufgaben**:
- Beantwortung von Kundenanfragen per Telefon, E-Mail und Live-Chat.
- Bereitstellung genauer und hilfreicher Informationen zu EasyJet-Flügen, Buchungen und Dienstleistungen.
- Lösung von Kundenproblemen, einschließlich Buchungsänderungen, Stornierungen und Beschwerden.
- Enge Zusammenarbeit mit anderen Abteilungen zur schnellen Lösung von Problemen.
- Führen einer genauen Dokumentation der Kundeninteraktionen in unserem CRM-System.
- Beitrag zur kontinuierlichen Verbesserung der Kundenserviceprozesse und -dienstleistungen.
**Anforderungen**:
- Fließend in Deutsch und Englisch (mindestens Niveau B2).
- Erfahrung im Kundenservice oder in einer ähnlichen Rolle.
- Hervorragende Kommunikations
- und Problemlösungsfähigkeiten.
- Fähigkeit, sowohl eigenständig als auch im Team zu arbeiten.
- Gute Zeitmanagementfähigkeiten und Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen.
- Verfügbarkeit, flexible Arbeitszeiten zu arbeiten, einschließlich Wochenenden und Feiertagen.
**Vorteile**:
- Wettbewerbsfähiges Gehalt mit Leistungsprämien.
- Internationale und dynamische Arbeitsumgebung.
- Karriereentwicklungsmöglichkeiten innerhalb des Unternehmens.
- Laufende Schulungen und berufliche Weiterentwicklung.
- Reisevergünstigungen, einschließlich Rabatten auf EasyJet-Flüge.
**Bewerbung**:
EasyJet setzt sich für die Förderung von Vielfalt und Integration innerhalb unseres Unternehmens ein. Alle Bewerbungen werden ohne Unterscheidung von Rasse, Hautfarbe, Religion, Geschlecht, nationaler Herkunft, sexueller Orientierung, Alter, Behinderung oder Veteranenstatus geprüft.
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