Bilingual Customer Support Agent
Há 2 dias
**Job Title**:Bilingual Customer Support Agent - Polish
**Location**: Lisbon
**Job Type**:Full-time
**About the role**:
**Key Responsibilities**:
- Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps.
- Collaborate with cross-functional teams, including Engineering and Product Development, to resolve complex customer issues.
- Document customer interactions and solutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and knowledge base articles.
**Requirements**:
- Fluency in both written and spoken Portuguese & Polish is essential.
- 1-2 years of experience in customer support or a related field.
- Strong technical aptitude or ability to learn new software and systems quickly.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and a commitment to providing exceptional customer service.
- Experience with CRM software is a plus.
**Benefits**:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Opportunities for career growth and development
**How to Apply**:
Pay: From 19,518.00€ per year
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- Portuguese (required)
- Polish (required)
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