Bilingual Customer Support Agent

5 meses atrás


Lisboa, Portugal RecruitmentJunky Ltd Tempo inteiro

**Job Title**:Bilingual Customer Support Agent - Swedish

**Location**: Lisbon

**Job Type**:Full-time

**About the role**:
**Key Responsibilities**:

- Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps.
- Collaborate with cross-functional teams, including Engineering and Product Development, to resolve complex customer issues.
- Document customer interactions and solutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and knowledge base articles.

**Requirements**:

- Fluency in both written and spoken Portuguese & Swedish is essential.
- 1-2 years of experience in customer support or a related field.
- Strong technical aptitude or ability to learn new software and systems quickly.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and a commitment to providing exceptional customer service.
- Experience with CRM software is a plus.

**Benefits**:

- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Opportunities for career growth and development

**How to Apply**:
Pay: From 19,518.00€ per year

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Swedish (required)
- Portuguese (required)



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